Allthenticate is replacing passwords with the phone in your pocket. Our products unlock computers, sign people into their apps, and open doors, all without a password. We're a small, fast-moving team in Houston, TX.
What you'll do
You'll be the person our customers know by name. Once a company signs on, you make sure Allthenticate becomes part of how they work. You'll answer their questions over email and Slack, jump on Zoom when something needs a closer look, and walk their IT teams through rolling out passwordless authentication across their computers, doors, and apps. Most of our customers run Windows, so you'll spend a lot of time in Active Directory, Entra ID, and SAML.
Responsibilities
- Own customer conversations in email and shared Slack channels, with fast and clear answers
- Run Zoom onboarding and troubleshooting sessions with customer IT teams
- Walk customers through deploying the Allthenticate desktop app, Windows credential provider, and phone app across their fleet
- Configure and debug SAML and OIDC single sign-on with identity providers like Entra ID and Okta
- Diagnose Windows sign-in issues across Active Directory, Entra ID, Kerberos, and certificate-based logon
- Help customers push our software out through Intune, Jamf, and other MDM tools
- Write the knowledge base articles and runbooks that make the next rollout easier
- Bring customer pain back to engineering as reproducible bug reports and feature requests
What we're looking for
- Several years supporting Windows enterprise environments, in IT, at an MSP, or in a customer-facing support role
- A deep understanding of Windows identity: Active Directory, Entra ID, Group Policy, Kerberos, and what actually happens during a Windows sign-in
- Hands-on experience setting up and troubleshooting SAML single sign-on
- Hands-on experience using Claude or other AI agents in your daily work, and good judgment about when to trust them
- Clear, friendly writing, and the calm to lead a Zoom call when a customer is frustrated
Nice to have
- Intune, Jamf, or other MDM deployment experience
- macOS management alongside Windows
- Certificate-based logon, PKI, smart cards, or FIDO2 and passkeys
- PowerShell scripting
Benefits
100% employer-covered health, dental, and vision; equity; 401(k) match; flexible hours.and
Skills Required
- Several years supporting Windows enterprise environments in IT, at an MSP, or in a customer-facing support role
- Deep understanding of Windows identity, including Active Directory, Entra ID, Group Policy, Kerberos, and Windows sign-in processes
- Hands-on experience setting up and troubleshooting SAML single sign-on
- Hands-on experience using Claude or other AI agents in daily work, with sound judgment about their use
- Clear, friendly written communication and ability to lead customer Zoom calls
- Intune, Jamf, or other MDM deployment experience
- macOS management experience alongside Windows
- Experience with certificate-based logon, PKI, smart cards, FIDO2, or passkeys
- PowerShell scripting experience
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