Customer Success Enablement Manager

This is us!

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency, and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.

Our core values

We empower creativity and non-traditional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a driven advantage in the markets we serve.

We would love to have you on this journey with us! Apply today.

The role

We are looking for a Customer Success Enablement Manager to drive our customer-centric strategies through our partner sales channel. This role is committed to boosting customer retention and leading impactful initiatives that foster long-term relationships and deliver significant value to our customers through channel partners. A core element of this position involves cultivating strong, collaborative relationships with Enfocus sales partners to achieve mutual success.

Key responsibilities include:

• Retention Channel: Overseeing follow-up sales efforts to enhance customer retention and maximize ongoing value.
• Channel Customer Journeys: Crafting and refining the customer experience across every stage of the lifecycle.
• Channel Feedback Loops: Establishing and managing systems to gather actionable feedback for continuous improvement.
• Channel Impact Follow-Up: Setting up, tracking, and assessing the effectiveness of channel initiatives to ensure successful outcomes.
• Case Management: Efficiently managing and resolving customer cases to maintain high levels of satisfaction and loyalty.

Your Education and/or Background Experience will include:

• Bachelor’s degree or 2 years of experience in customer success, sales, or marketing
• English speaking and reading
• Understand the importance of good CRM management

It would be a plus if you also possess previous experience in:

• Experience with the printing (or graphic arts) industry is a plus

Hybrid Job Posting Language:

At Esko we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Esko can provide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.