Jobs at Esko

Manages general ledger activities, month-end close, journal entries, accruals, reconciliations, fixed assets, revenue recognition, payments, and balance sheet documentation. Ensures accounting integrity and SOX compliance across legal entities under local and US GAAP. Supports audits, government reporting, internal controls, and accounting queries while partnering with departments and maintaining accurate financial records.

Lead master data operations across customer, product, supplier, and finance domains using Oracle Fusion and related systems. Ensure data quality, governance, SOX controls, audit readiness, SLA performance, and accurate downstream integration. Monitor KPIs, resolve data issues, improve and automate workflows, and collaborate with global data owners, stewards, finance, procurement, commercial operations, service, and IT teams.

Execute and govern master-data changes across customer, product, supplier, and finance domains in Oracle Fusion and related systems. Validate approvals, perform data-quality checks, remediate issues, maintain audit trails, monitor operational KPIs, and support SOX controls. Partner with global data owners and stewards, guide users, improve workflows, and support Oracle Fusion stabilization, integrations, automation, and Project LEAP initiatives.

Leads Esko’s global Tier 1 Strategic Account Sales organization, owning portfolio growth, acquisition, retention, expansion, recurring revenue, profitability, forecasting, and strategic account planning. Recruits and develops global account managers, drives consultative value-based selling, builds executive customer relationships, leads complex negotiations, and coordinates Sales, Customer Success, Product, Services, Marketing, partners, and executives. Establishes account governance, commercial discipline, playbooks, and methodologies for scalable strategic-account performance.

Provides Level 2 onsite and remote IT support to associates through Teams, phone, email, and in-person interactions. Diagnoses and resolves desktop, hardware, operating system, networking, security, and productivity software issues across Windows and Apple devices. Administers Active Directory, performs installations and equipment changes, supports VIP users, documents solutions, maintains knowledge articles, and coordinates with vendors and internal teams for procurement and issue escalation.

Define and implement data architecture for a scalable, multi-tenant AWS cloud platform. Establish data modeling, ownership, governance, security, access, consistency, and lifecycle patterns across relational, NoSQL, graph, search, and distributed technologies. Develop semantic and knowledge architectures, including ontologies and knowledge graphs, to support products, analytics, and AI experiences. Partner with engineering, product, platform, AI, and domain teams while remaining hands-on in building foundational components, prototypes, and reference implementations.

Develop and maintain digital learning content for Esko software, including interactive eLearning modules, training videos, tutorials, learning paths, knowledge checks, and onboarding materials. Translate subject-matter expertise into clear, engaging instructional content; modernize SCORM assets for 360Learning; support localization, release enablement, quality reviews, and content improvement. Collaborate with product, engineering, and application teams while managing development tasks and delivery timelines.

Provides Level 2 onsite and remote IT support to associates, diagnosing and resolving hardware, software, networking, account, and desktop issues. Supports Windows and Apple devices, Office 365, Teams, Active Directory, Intune, Okta, encryption, conferencing equipment, and remote support tools. Responsibilities include ticket resolution, equipment installation and decommissioning, VIP support, documentation, knowledge-base maintenance, and coordination with vendors and internal teams for hardware procurement.

Owns the design, implementation, and operation of core agentic AI platform capabilities. Builds reliable LLM systems for planning, tool use, retrieval, grounding, validation, evaluation, observability, and safety. Resolves complex performance, correctness, security, and scalability issues; evaluates emerging frameworks; contributes to architecture; and documents technical decisions. The role provides hands-on technical authority and mentorship across teams without formal management responsibility.

Commercial Counsel supporting global customer-facing SaaS and software licensing transactions. Responsibilities include negotiating commercial contracts, partnership and procurement agreements, NDAs, data protection agreements, and hosted-services arrangements; advising business leaders on legal risk, AI regulation, privacy, competition law, compliance, and distributor management; training sales and service teams; and assisting with mergers and acquisitions.

Leads quality engineering strategy for a cloud platform across multiple engineering teams. Establishes testing standards, automation frameworks, quality metrics, dashboards, environment promotion gates, and release-readiness governance. Coordinates complex releases, drives performance, reliability, and regression improvements, and partners with Engineering, Product, Security, and Operations. The role also influences quality transformation, mentors teams, and uses production incidents and observability data to improve practices.

Own the strategy, roadmap, and priorities for shared cloud platform services including data, workflow, search, APIs, and repository capabilities. Partner with Architects, Engineering, and Product teams to align technical direction, drive platform adoption, improve developer experience, and balance reliability, scalability, technical debt, and business outcomes. Define success metrics and guide investments across a multi-product SaaS environment.

Provide functional and technical customer support for Esko Interactive Applications. Troubleshoot software configuration, usage, and integration issues; own support cases through resolution; document root causes and solutions; guide customers on best practices; collaborate with senior engineers and internal teams; and contribute to knowledge bases, training, and continuous improvement. The role requires packaging, structural design, premedia, and Esko workflow knowledge, along with strong communication and analytical skills.

Leads and develops the Agentic AI engineering team while contributing directly to a shared AI platform. Responsibilities include architecture, implementation, reliability, security, observability, evaluation, platform adoption, and production operations. The role translates product needs into reusable capabilities, supports AI adoption across teams, guides technical decisions, measures platform performance, and develops engineering talent. It requires production software engineering, people leadership, shared-platform development, and practical experience building reliable AI systems using large language models, tools, or agentic workflows.

Build and evolve scalable cloud foundation services for Esko’s SaaS products. Responsibilities include detailed technical design, hands-on backend development, distributed systems engineering, API and database development, reliability and performance improvements, production troubleshooting, testing, code reviews, architectural collaboration, and mentoring engineers. The role owns complex platform capabilities from requirements through production and helps improve engineering standards and operational readiness.

Own the lifecycle, backlog, roadmap, adoption, and success metrics for shared AI services used by Esko product and engineering teams. Gather and prioritize cross-functional needs, define requirements, guide teams adopting AI capabilities, communicate trade-offs, support testing and production adoption, and help shape the company’s AI strategy. The role requires software product management experience, production AI deployment expertise, and strong stakeholder communication.

Lead and develop the Agentic AI engineering team while contributing hands-on to the design, implementation, and operation of a shared AI platform. Shape architecture, interfaces, reliability, security, observability, evaluation, and performance practices. Partner with product, architecture, infrastructure, security, and business teams to drive platform adoption and productionize agentic AI capabilities across the organization.

Design and build Esko’s shared AI knowledge and reasoning platform. Responsibilities include modelling contextual knowledge, developing ingestion, curation, retrieval, versioning, and validation services, integrating semantic retrieval with deterministic rules and human review, creating APIs and evaluation suites, and ensuring security, tenant isolation, reliability, observability, and explainability. The role also partners with domain experts and product teams to convert informal expertise into structured, testable, versioned knowledge.

Design and build shared AI platform capabilities for knowledge representation, semantic retrieval, deterministic validation, contextual reasoning, and human escalation. Develop APIs and services for knowledge ingestion, curation, versioning, evaluation, and explanation. Ensure tenant isolation, security, reliability, observability, and performance. Collaborate with domain experts and product teams to convert expertise into structured, testable, traceable knowledge and take end-to-end ownership of substantial technical areas.

Own the strategy, roadmap, business performance, and value delivery for WebCenter PLMS, an enterprise SaaS product serving regulated Life Sciences customers. Translate customer and regulatory needs into prioritized requirements, initiatives, and product investments. Lead discovery, business cases, launches, adoption, pricing, positioning, partnerships, and cross-functional alignment with Product, R&D, Sales, Marketing, and regional teams. The role is remote within the US Eastern time zone, with approximately 10% travel and an onsite immersion program.