Human Resource Servicing Support Specialist

Job Description
The HR Data Management Specialist plays a crucial role in ensuring the integrity and accuracy of our human resources data. This position is responsible for managing and maintaining employee information within our HR systems, supporting data-driven decision-making, and enhancing HR processes through effective data management.
Job Summary:
As the HR Support Specialist within Employee experience team, the candidate will possess strong analytical skills, a keen attention to detail, and a solid understanding of HR information systems. By collaborating with HR and cross-functional teams, the HR Data Management Specialist will contribute to the optimization of our HR operations and the achievement of organizational goals.
Job responsibilities:

• Ensure accurate and up-to-date entry and maintenance of employee personal and job-related information in PeopleSoft and HCM system
• Provide specialized support tailored to the unique needs and compliance requirements of each region we serve.
• Conduct regular audits and data validation to maintain the highest standards of data quality and integrity.
• Work closely with HR, IT, and other cross-functional teams to streamline processes and improve data management practices.
• Uphold strict confidentiality and security protocols to protect sensitive employee information.
• Accurately analyze and update employee data in PeopleSoft/HCM, ensuring completeness and performing basic accuracy checks as per established processes.
• Work on daily Business-As-Usual (BAU) reports and Data Integrity reports to maintain high data quality standards.
• Act as a point of contact for requestors, addressing data-related queries and providing necessary assistance.
• Ensure timely and accurate completion of assigned requests, and follow up to ensure all requests are closed to completion.
• Communicate effectively with clients to minimize follow-ups and ensure clarity in data handling processes.
• Contribute to key initiatives and projects, providing support and testing during HR enhancement projects.

Required qualifications, capabilities, and skills:

• Strong analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Familiarity with risk and compliance policies is a plus.
• Graduate in any stream with 1- 2 years of experience in HR operations
• Proficiency in PeopleSoft/HCM or similar HR systems.
• Working knowledge on HCM Cloud or other HR applications, PEGA, Service Now tool

Preferred qualifications, capabilities, and skills

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.
• Proven experience in HR data management, HRIS administration, or a related HR role.
• Experience with specific HRIS platforms (e.g., Workday, SAP Success Factors, Oracle HCM) is a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Ability to generate insights from data and present findings in a clear and actionable manner.
• High level of accuracy and attention to detail in managing and auditing data.
• Strong interpersonal skills to collaborate effectively with cross-functional teams.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• HR certifications or data management certifications are advantageous but not required.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.