Customer Success Director, Insights

What you'll get to do:

• Customer-Centric Strategic Leadership:
• Serve as a trusted advisor to executive-level client stakeholders, guiding them with tailored, strategic insights that align with their business goals and objectives.
• Lead high-stakes client engagements, driving impactful conversations that address complex challenges and unlock opportunities for growth.
• Co-create long-term strategies with clients, positioning DISQO as a critical partner in achieving their business outcomes.
• Proactively identify and address client health concerns, implementing solutions that foster retention and deepen partnerships.


• Thought Leadership and Industry Influence:
• Represent DISQO as a thought leader in the advertising effectiveness space through speaking engagements, blog posts, whitepapers, or industry events.
• Develop content that highlights DISQO’s insights capabilities and strengthens its position as a market leader.
• Share innovative ideas and best practices with customers, encouraging them to adopt new approaches that drive success.


• Strategic Ownership and Process Optimization:
• Lead cross-functional efforts to enhance the delivery and scalability of insights, ensuring seamless collaboration between Insights, Product, and Customer Success teams.
• Identify opportunities to streamline processes, improve engagement models, and optimize workflows that impact customer experience and satisfaction.
• Drive innovation in the development and implementation of scalable solutions, aligning with DISQO’s long-term growth strategies.


• Advanced Relationship Management:
• Cultivate deep relationships with C-suite and senior-level decision-makers across key accounts, ensuring DISQO is positioned as a strategic partner.
• Collaborate with Customer Success and Sales teams to create tailored engagement plans for top-tier accounts, prioritizing long-term value creation.
• Act as an escalation point for high-profile clients, providing solutions and maintaining trust during critical situations.


• Team and Cross-Functional Collaboration:
• Partner with senior leadership to align client strategies with broader organizational goals, ensuring the team is driving measurable impact.
• Mentor Senior Insights Directors and other team members, fostering a culture of collaboration, growth, and excellence.
• Work closely with internal teams to advocate for customer needs, influence product roadmaps, and deliver innovative solutions.

What you bring to the role:

• Extensive experience in customer-facing roles, with a proven track record of cultivating executive-level client relationships and delivering strategic value.
• Strong leadership skills, with experience mentoring and guiding senior team members toward measurable success.
• Demonstrated ability to align cross-functional efforts and drive innovation in a collaborative environment.
• Expertise in data-driven decision-making, with a deep understanding of media and advertising effectiveness.
• Exceptional communication and presentation skills, with the ability to inspire and engage clients at the highest levels.

Preferred Skills:

• Experience in thought leadership, including creating content and speaking at industry events.
• Strong problem-solving abilities, with a focus on driving scalable and impactful solutions.
• A forward-thinking mindset, with a passion for innovation and continuous improvement.