This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.
Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.
Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?
If you are, then we want to meet you!
What you’ll do if you join the Allego Customer Success team…
- Work in partnership with Directors to support new client implementations and provide post implementation support
- Provide customer support via email and phone
- Act as a knowledge expert for the Allego platform
- Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation
- Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
- Host live office hours training sessions for new and existing customers
- Manage and track customer interactions via Salesforce.com and ChurnZero
Requirements
QUALIFICATIONS (skills/requirements):
- 1-2 years professional experience in customer service, client relations and/or account management desired
- Ability to work well and contribute independently as well as in a team environment
- Ability to manage both long-term projects and short-term tasks effectively
- Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
- Highly detail-oriented and quality driven
- Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
- Saleforce.com experience a plus
- ChurnZero experience a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Top Skills
What We Do
Allego represents the next era of sales enablement. Our all-in-one, rep-centric platform ensures that sellers have the skills, knowledge, and content they need to optimize team success in a virtual world. In place of traditional training and content enablement tactics – which are rapidly outdated and often ineffective – Allego empowers reps with the activated content they need to close deals faster, and the personalized coaching and learning they require for continuous improvement. And it all happens in the flow of their daily work.
Whether it’s providing feedback to one another through asynchronous video, or enhancing their skills through AI-powered coaching and peer-to-peer collaboration, more than 500,000 professionals are using Allego to revolutionize the way they onboard, train, collaborate, and sell.
Why Work With Us
Allego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers, and each other. You can read more here.
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