Jobs at Allego

Provide inbound technical support via phone, email, and screen share; identify customer needs, provision and create new Allego systems, document issues for Product, author knowledge base content, and escalate complex cases.

Build and scale Allego's customer education programs and systems. Create self-service resources, learning paths, certifications, videos, webinars, and workshops. Collaborate with Customer Success, Product, Marketing, and Enablement to increase adoption, engagement, and customer value while owning enablement tooling and program execution.

Support end-to-end customer onboarding and implementation by configuring the Allego platform, training customer admins, tracking project deliverables, maintaining Salesforce records, coordinating cross-functionally, and improving implementation processes and documentation.

Provide second-tier technical support for Customer Success: investigate and reproduce incidents using SQL and log/data analysis, troubleshoot with developers/DevOps, document findings, submit and track bugs or enhancement requests, and advise internal teams to resolve customer issues.

Build and maintain web product features across frontend and backend stacks. Collaborate with product and engineering teams, review code, mentor engineers, debug using browser tools, and improve technical stack and processes in an Agile environment.

Lead strategy and execution for customer community, advocacy, review-site programs, customer communications, and roundtables. Drive engagement campaigns, manage review-platform initiatives, collaborate cross-functionally with Customer Success, Sales, Product Marketing, Events, and Marketing Operations, and use performance data to optimize programs and surface customer insights and proof points.

The Senior Customer Success Manager at Allego drives customer adoption and usage of the Allego platform, ensuring satisfaction and promoting expansion through strong relationship management and project oversight.

Test new features, enhancements and fixes across Allego's web, server and native mobile apps. Create and maintain test cases and manual testware, execute regression and cross-browser/accessibility tests, report and track bugs, and collaborate with development and product teams in Agile ceremonies.

The Account Manager will drive sales growth, manage key customer relationships, and implement strategies to expand customer usage of Allego's SaaS platform.