Customer Success Coordinator (Compliance) Entry level

About HV Talent Group 
At HV Talent Group, we help talented professionals like you connect with top employers nationwide. As a trusted recruiting partner to industry-leading companies, we focus on direct-hire placements that align with your career goals, values, and long-term growth. 

About the Role

The Customer Success Coordinator supports the compliance and inspection reporting process by managing customer communications, maintaining accurate records, and ensuring timely submission of inspection documentation through required compliance channels. This role is customer-facing, detail-oriented, and central to delivering reliable service while meeting regulatory and industry standards.

This is an excellent entry-level opportunity for someone looking to build a career in customer success, compliance operations, or account coordination. Individuals who demonstrate strong communication skills, accuracy, and initiative will have clear advancement potential.

Key Responsibilities

• Send inspection reports and related compliance documentation to customers accurately and on schedule
• Upload, organize, and maintain inspection records within third-party compliance portals
• Communicate with compliance departments and external partners to ensure successful report submission and processing
• Serve as a point of contact for customer questions, status updates, and routine requests; escalate complex issues as needed
• Coordinate with internal teams and municipal departments to gather required documentation and information
• Maintain compliance and customer records within Salesforce, including data entry, updates, and record accuracy
• Perform high-volume data entry and document uploads while maintaining strict attention to detail
• Support continuous improvement of compliance workflows and data management processes
• Assist with onboarding new customer accounts by creating profiles, entering and validating customer data, and ensuring records are properly set up in Salesforce
• Process contact change requests and ensure all customer information remains accurate and up to date

Qualifications

• High School Diploma or equivalent required
• Previous customer service or administrative experience preferred (office, call center, or client-facing roles)
• Proficiency with Microsoft Office, particularly Excel
• Familiarity with Salesforce or other CRM systems preferred but not required
• Strong written and verbal communication skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Backgrounds in healthcare administration, patient accounts, compliance support, or administrative coordination are highly transferable and encouraged

• Hourly Rate: $30.75 - $33.25 per hour, based on experience

Career Development: Clear pathway for growth into a Customer Success Coordinator role and beyond