Customer Success Coordinator

Posted 11 Days Ago
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Santiago, Región Metropolitana de Santiago, CHL
In-Office
Junior
Logistics • Transportation • 3PL: Third Party Logistics
We reimagine the way the world moves for the better.
The Role
Own post-sale success for small-to-mid-sized restaurant partners by driving retention, revenue growth, product upsells, and efficient segment budgets. Develop territory-specific growth strategies, track performance metrics, advocate for partner needs, and collaborate cross-functionally. The role requires strong analytics, commercial judgment, business communication, and autonomy, with SQL and advanced Excel preferred.
Summary Generated by Built In

About the Role

 

 

The Scaled Coordinator role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.

Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.

 

 

Your Impact in Role

 

Lead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.

Achieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value

Be the owner of the budget of the segment, make it more efficient and achieve the revenue targets.

Set, track and report on performance metrics of the Small-to-Mid Sized restaurant segment to internal teams

Be the voice of the Small-to-mid Sized restaurants to internal stakeholders - translate their needs and advocate on their behalf.


Basic Qualifications

  • 1-3 years professional experience, ideally in a similar commercial/analytic function
  • Confident in making data-led decisions and using sound business judgment
  • Must have very strong analytical skills and business sense


Preferred Qualifications

  • Have been accountable for achieving business targets or delivering a quota
  • SQL knowledge.
  • Experience with partner management and cross-functional projects
  • Strong executive presence and communication skills (verbal and written)
  • Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
  • Highly autonomous - able to work with minimal oversight
  • Fluency in Spanish and Business English
  • Advanced Excel Skills
~~ ~~ About Us

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Skills Required

  • 1-3 years of professional experience, ideally in a similar commercial or analytical function
  • Strong analytical skills and business judgment
  • Ability to make data-led decisions
  • Experience being accountable for business targets or quota
  • SQL knowledge
  • Partner management and cross-functional project experience
  • Strong verbal and written communication skills
  • Fluency in Spanish and business English
  • Advanced Excel skills

Uber Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.

  • Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
  • Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
  • Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.

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The Company
HQ: San Francisco, CA
21,000 Employees
Year Founded: 2009

What We Do

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.

Why Work With Us

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

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