Customer Success Coordinator (Memberships) - ReedPop
Are you passionate about creating exceptional member experiences and building thriving communities?
Would you enjoy helping members connect more deeply with the events, content, and opportunities they value most?
About our Team
The ReedPop Digital team creates and grows digital products that connect fans with the content, communities, and experiences they love year-round. By extending the value of our live events, we deepen fan engagement and create new opportunities for our fans, exhibitors, and partners.
About the Role
As a Membership Engagement Specialist, you will play a key role in supporting and growing the Popverse membership community. You will help deliver meaningful member experiences through customer support, targeted engagement programs, and onsite event execution while partnering with cross-functional teams to enhance membership value and satisfaction.
Responsibilities
- Serve as the primary point of contact for Popverse members, providing timely customer support, resolving membership issues, and building positive member relationships.
- Plan and execute year-round member engagement initiatives, including member communications, benefit promotions, exclusive opportunities, and community programs designed to increase engagement, satisfaction, and perceived membership value.
- Manage the onsite membership experience at ReedPop events, including member lounges, wristband distribution, first-access locations, member signage, and other membership benefits.
- Coordinate with event teams and vendors to ensure onsite membership programs are properly staffed, communicated, and executed.
- Gather and analyze member feedback, customer service inquiries, and engagement trends to identify recurring pain points and opportunities to improve the membership experience.
- Recommend enhancements to membership benefits, communications, and processes based on member feedback and program performance.
- Partner with marketing teams to develop and deliver clear, engaging member communications across email, web, events, and other channels.
- Track and report on member engagement, satisfaction, benefit usage, and other key membership metrics.
Requirements
- Previous experience in marketing communications, membership programs, customer engagement, or related field.
- Strong written and verbal communication skills, with the ability to create clear, engaging, and customer-focused messaging.
- Excellent organizational and project-management skills, with the ability to coordinate multiple initiatives and deadlines.
- A customer-first mindset and the judgment to handle questions, concerns, and sensitive member issues professionally.
- Strong attention to detail and a commitment to delivering consistent, high-quality experiences.
- Ability to work collaboratively across marketing, product, customer service, and live-event teams.
- Willingness to travel and work onsite at ReedPop events, including occasional evenings and weekends.
- Experience managing or supporting an online or in-person community is a plus.
- Experience with email marketing, CRM, customer service, community-management, or event-management platforms is a plus.
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.
U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Previous experience in marketing communications, membership programs, customer engagement, or a related field
- Strong written and verbal communication skills
- Ability to create clear, engaging, customer-focused messaging
- Excellent organizational and project-management skills
- Ability to coordinate multiple initiatives and deadlines
- Customer-first mindset and professional judgment when handling member questions, concerns, and sensitive issues
- Strong attention to detail and commitment to consistent, high-quality experiences
- Ability to collaborate across marketing, product, customer service, and live-event teams
- Willingness to travel and work onsite at ReedPop events, including occasional evenings and weekends
- Experience managing or supporting an online or in-person community
- Experience with email marketing, CRM, customer service, community-management, or event-management platforms
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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