About the Client Success Team
Our Client Success Team is not traditional customer support—and not just sales.
We are growth partners.
Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through:
Data insights
Strategic execution
Cross-functional collaboration
We act as trusted digital growth advisors to our clients.
Role: Customer Success Consultant
You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them:
Increase online orders
Optimize operational performance
Unlock long-term growth
You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.
What You'll Do:
Maintain structured client records in Salesforce (milestones, progress, interactions)
Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)
Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks
Identify growth opportunities and recommend actionable strategies
Execute with a results-oriented mindset, driving measurable outcomes
Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)
Monitor market trends and share competitive insights
Who We're Looking For:
Strong English communication skills (written and verbal)
3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)
Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)
Strong problem-solving and structured thinking skills
Self-driven, highly accountable, and able to manage multiple priorities
Comfortable with remote work and U.S.-aligned working hours
What We Offer:
- Competitive base salary + performance-based commission (uncapped)
- Fully remote work
- Flexible schedule aligned with U.S. time zones
- Structured onboarding and ongoing training
- Collaborative, high-performance, international team
Skills Required
- Strong English communication skills (written and verbal)
- 3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)
- Data-driven mindset; comfortable with Excel / Google Sheets
- Experience maintaining client records in Salesforce
- Experience analyzing metrics using data tools such as Databricks or other BI tools
- Strong problem-solving and structured thinking skills
- Self-driven, highly accountable, able to manage multiple priorities
- Comfortable with remote work and U.S.-aligned working hours
What We Do
Beyond Menu is a web and app-based online food ordering service that connects diners with local independently owned restaurants. Operating as a hybrid marketplace and platform, it provides tools for restaurants to build their own websites and manage direct orders, helping small businesses grow through digital visibility and efficient online ordering solutions.
