Customer Success Community Manager

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Project Management and Coordination – Oversee all aspects of the myON initiative, including collaboration with other internal teams (Marketing, Website design, Customer Service, IT).  

Stakeholder Communication- Respond promptly to emails and inquiries from teachers, media specialists, literacy coaches, school administrators, district officials, and community stakeholders. Function as the primary liaison for all nine community partners, ensuring clear and consistent communication. 

Content Creation and social media- Develop and distribute the myON Weekly Tip to keep stakeholders informed of product updates, reading challenges, and essential information. 
Create and maintain engaging social media posts to share with district and community agencies, promoting the initiative across the entire community. 

Monthly Data Analysis and Reporting- Conduct monthly data analysis and generate customized school, district, and community-level reports as requested by stakeholders. Pull school and student data each month and share with media specialists and district supervisors. 

Community Reading Challenges- Coordinate and implement six or more existing community reading challenges annually. Responsible for all materials related to the reading challenges, including parent fliers in English and Spanish, as well as website information and maintenance. Purchasing and delivery of prizes within the school district is often required. 

Summer Street Team Coordination- Hire and manage a team of eight young adults/college students to promote reading to students throughout the summer. Coordinate visits to reading camps, HOST sites, YMCA locations, public libraries, and community partners to promote literacy throughout the year.  

Data Exchange and Management- Ensure smooth data exchange between myON and school district and implement changes in data collection and reporting as needed. 

Professional Development and Support- Conduct monthly professional development sessions during both the school year and summer for professional development department. 
Provide support for the English Language Arts (ELA) department with grade-specific projects in myON, as well as assisting the dual language department with content and aligned support. 
Support curriculum departments with the alignment of the curriculum calendar by grade and specific myON content. 

Partnership Support- Support the district’s literacy goals through partnership with local organizations, assisting in the overall goal of increasing student literacy achievement across the community. Assist in the development and promotion of myON features and support the professional development efforts related to new product features. 

Qualifications

• Prior experience with, or strong knowledge of Renaissance myON is preferred. 

• Ability to manage multiple projects and tasks simultaneously with diligence and deadlines. Proven experience in project management, ideally in education or community-based initiatives, is preferred.  

• Effective communication and people skills to engage with a variety of stakeholders, including school administrators, teachers, parents, and community partners. 

• Experienced with data analysis and generating custom reports. 

• Knowledge of, or experience in education, literacy programs, and curriculum development is a plus. 

• Proficiency with social media platforms and content creation. 

• Bilingual (English/Spanish) preferred but not required. 

Requirements: 

Candidates must reside in the Hillsborough County Public Schools district area boundaries (Tampa, FL area) due to the need for onsite support at various schools or community locations on a regular basis. The office location is remote, home office within this geography.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $85,000+ base salary and OTE around $100K (including variable compensation).  

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/