Easygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg’s, T-Mobile, and Siemens, we’re now launching our South African office - and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.
AI-First Company - not only in the products we build, but in how we operate internally. You’ll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come.
As a Customer Success Associate you’ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you’ll play a key part in ensuring our customers feel supported and empowered from day one - guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.
What You’ll DoProactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
Excellent command of English language.
Bachelor degree or higher.
0-1 years of relevant working experience.
Natural ability to teach.
Excellent listening and organizational skills.
Being part of a fast-growing scale-up environment where you can make an impact from day one
Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
Working in a fun & international environment surrounded by a dedicated team.
Hybrid working policy: 3 days a week in the office, 2 days working from home
Location: Gardens, Cape Town
Working Hours: Eastern Standard Time (EST) – 07:00 a.m. to 16:00 p.m. (local time)
Apply now and help us deliver world-class support while shaping the future of EdTech!
Top Skills
What We Do
We believe everyone should be able to turn their knowledge into training—easily, quickly, and at scale. Why? Because your employees know your company best. They hold the company-specific knowledge that drives day-to-day success. And when they can share that knowledge, your whole organization grows stronger.
That's why we built a user-friendly e-learning authoring tool that helps organizations unlock their teams' expertise.
Today, over 50,000 people use Easygenerator to create e-learning tailored to their business. Whether you're in Learning & Development, HR, or any other department, you don't need design or technical experience to get started. You can share your knowledge from day one. That's why more than 2,000 companies use Easygenerator to democratize learning: Danone, Electrolux, Sodexo, and many more.
As the first e-learning authoring solution to launch AI-powered course creation, we've kept our focus clear: help people quickly turn knowledge into training. With a little help from AI, course creation feels less like work and more like getting things done. It's working: we consistently win awards and earn top ratings on user-review platforms like G2.
And because we want to make it as easy for our users as possible, when you need help, we're here. You can chat instantly with our support team—real people ready to assist you in over 120 languages.
