Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
We are seeking a Client Relationship Associate to join our Abuja team. You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels. The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
As a Client Relationship Associate, you will do the following:
- Collect and analyze customer feedback through surveys, interviews, and other feedback channels.
- Summarize feedback trends and insights to inform decision-making and improve customer retention strategies.
- Support customer communication efforts by drafting emails, letters, or other correspondence to address inquiries, concerns, or follow-ups.
- Assist in creating targeted communication campaigns to engage customers and reinforce their loyalty.
- Demonstrate selling and negotiation skills to engage with corporate clients and address their needs effectively.
- Utilize persuasive techniques to negotiate contract renewals and upsell additional services or products.
- Assist in managing customer relationships through a CRM system, maintaining accurate records of interactions and customer preferences.
- Utilize CRM tools to track customer engagement, monitor satisfaction levels, and identify retention opportunities.
- Contribute to the development and implementation of customer retention strategies aimed at reducing churn and increasing customer lifetime value.
- Collaborate with cross-functional teams to execute retention initiatives and campaigns effectively.
Requirements
- Bachelor’s degree in Business, Communications, or related field.
- 1–2 years’ experience in customer success, account management, or a client-facing role.
- Familiarity with CRM tools and basic data analysis.
- Strong written and verbal communication skills.
- Ability to build rapport, manage multiple customer interactions, and resolve concerns.
- Negotiation and problem-solving skills with a customer-first mindset.
- Based in Abuja with flexibility to work in a hybrid setup.
Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment
Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits
We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave
Take the time you need when you need it—no limits, no questions. - Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.
This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
Skills Required
- Bachelor's degree in Business, Communications, or related field
- 1-2 years' experience in customer success, account management, or a client-facing role
- Familiarity with CRM tools and basic data analysis
- Strong written and verbal communication skills
- Ability to build rapport and manage multiple customer interactions
- Negotiation and problem-solving skills
What We Do
We use technology to make quality healthcare delightful, affordable, and accessible in emerging markets. Since 2016, we have worked to combine the power of technology and data with the passion and dedication of a talented group of people devoted to providing great quality healthcare to regions that have typically been overlooked. We do this by building an integrated healthcare system where we receive easy install mental payments from individuals and businesses and provide them healthcare through a combination of platforms, services and a fleet of modern clinics we operate alongside other third-party clinical partners.
