Customer Success Associate

Job Summary:

We are seeking a dedicated and proactive Customer Success Associate to join our dynamic team.  This role requires excellent communication skills, a customer-centric mindset, and the ability to manage multiple tasks efficiently.

Key Responsibilities: 

• Customer Support:
  • Maintain in-depth knowledge of OpenMarkets software.
  • Respond to customer inquiries and support messages in a timely and professional manner.
  • Follow up on unresolved issues to ensure customer satisfaction.
  • Maintain accurate records of customer interactions and support activities.
  • Closely monitor platform activity to ensure process improvement and proactively take action to mitigate risk.
• Customer Relationship Management:
  • Build and maintain strong relationships with customers to understand their needs and ensure their success.
  • Identify opportunities to enhance customer experience and escalate meetings to the CSM when necessary.
  • Gather and share customer feedback with relevant teams to drive product and service improvements.
  • Manage survey releases and aggerate data based on customer responses.
• Data Management and Reporting:
  • Maintain and update customer records and interactions in the CRM system.
  • Generate and analyze reports on customer activities and support metrics.
  • Provide regular updates to the Customer Success Manager on customer status and issues.
  • Conduct audits of CRM to ensure contracts and subscriptions are accurate.
• Qualifications
  • Bachelor’s degree in Business, Marketing, or a related field preferred.
  • Strong communication and interpersonal skills.
  • Knowledge of (or interest in) learning about healthcare procurement.
  • Proficiency in using CRM software and other relevant tools.
  • Ability to work independently and as part of a team.
  • Ability to collaborate effectively with colleagues for the benefit of the customer with a high sense of urgency and excellent organizational skills.

To apply email your resume to [email protected]