We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.
Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID
Job Responsibilities:
- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
- Incentivize spend increase to existing companies (Portfolio management)
- Document processes and enhancements to the internal team
Requirements:
- 2+ years of experience in support roles
- Mandatory fluency in English and Spanish, Portuguese is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment
Top Skills
What We Do
Financial infrastructure built to power global businesses | [email protected]
Jeeves (www.tryjeeves.com) is building international fintech infrastructure from scratch; this includes a global switching layer across countries and the ability to run all your company spend - corporate cards, non-card, and cross-border payment - on Jeeves.
We are currently live in the US, Canada, the United Kingdom, Mexico, Brazil, Chile, Peru, Colombia, and Europe - launching in other locations shortly! ?
Pay for anything. Anywhere. In your local currency.
No fees and up to 3% cashback on spend.
Join us.
