Accountabilities:
- Support Tier 3 level faculty by responding to faculty email and requests in a queue-based system
- Respond effectively to inbound customer inquiries and concerns
- Coordinate scheduling virtual meetings for Customer Success Managers
- Support Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation
- Enact established customer journeys
- Monitor product usage to identify intervention opportunities
- Identify churn risks and upsell opportunities for sales team
- Serve as a product expert by staying up to date on product offerings
- Document faculty interactions and market feedback
- Facilitate answering internal product questions
- Assists internal teams with making edits to customer facing product training materials and resources
- Assists stakeholders by entering data, creating spreadsheets, and updating presentations/reports
- Look at requests from faculty, answering emails and resolving tasks
- Other adhoc tasks assigned
Corporate Values:
1. Passion For Winning
2. Boundarylessness
3. Customer Focus
4. Innovation
5. Valuing People
Qualifications:
- Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
- Must have at least 2 years relevant experience
- Excellent communicator (both written and verbal), and strong presentation skills
- Knowledgeable in Microsoft Word, Excel and PowerPoint
- Familiarity in different CRM tools
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Additional for internal applicants:
1. Minimum of 24 months in his/her current role; High Potential candidate for a leadership/support role.
2. Endorsement from Supervisor and BU stakeholder
3. Completion of Yellow belt Six Sigma online course
4. Lead a successful CIM project (JDI. RIE), RPA/Automation project signed off by manager.
5. Completion of required Skillsoft/facilitator-led training pre-determined by HR, Division Management team or BU.
6. Monthly KPO consistently hitting or exceeding the target.
7. No Attendance Issue.
8. PDP score should either be 1 or 2 from previous year.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Bachelor's degree or completion of at least two years of college with no incomplete coursework
- At least two years of relevant experience
- Excellent written and verbal communication skills
- Strong presentation skills
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Familiarity with CRM tools
- Ability to quickly learn and apply enterprise AI tools and technologies
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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