Customer Success Associate

Location: Mississauga, ON (In-Office)

Job Type: Full-time

Department: Customer Success

Salary Range: CAD $55,000 – $75,000 per year

Zenduit is a global provider of fleet technology and IoT solutions headquartered in Mississauga, Canada. Our platform helps organizations manage vehicles, assets, and field operations more efficiently through connected software and hardware systems.

Zenduit’s platform ecosystem combines GPS tracking, fleet cameras, asset tracking, sensors, and AI-driven analytics to improve safety, operational visibility, and efficiency across fleets.

Our customers include transportation companies, logistics operators, construction fleets, municipalities, and enterprise organizations across North America, LATAM, and EMEA.

Zenduit is a fast-growing technology company where early-career professionals gain hands-on exposure to real customer challenges, enterprise technology, and data-driven decision-making.

Zenduit is hiring a Customer Success Associate to help customers successfully adopt and gain value from our fleet technology platform.

This role is well suited for recent graduates and early-career professionals who enjoy working with customers, solving operational problems, and learning how technology improves business operations. The Customer Success Associate works directly with customers to understand their operational challenges and help them leverage Zenduit’s solutions to improve safety, visibility, and fleet performance. Customer Success at Zenduit is a proactive role focused on engagement, solution development, and long-term customer relationships.

• adopt products successfully
  

• solve operational challenges
  

• improve workflows
  

• identify opportunities for greater value
  

You will prepare for meetings, ask strong discovery questions, uncover business challenges, and recommend practical next steps.

This is not a role for someone who simply waits for customer requests.

This is a role for someone who enjoys:

• problem solving
  

• customer conversations
  

• operational thinking
  

• learning technology
  

• creating value
  

What You Will Do

You will:

• understand customer goals
  

• identify adoption gaps
  

• recommend next steps
  

• support workflow improvements
  

• increase product utilization
  

2. Conduct discovery conversations

You will learn how to uncover:

• customer goals
  

• operational pain points
  

• workflow bottlenecks
  

• safety concerns
  

• reporting challenges
  

• visibility gaps
  

3. Prepare and lead customer reviews

You will help create:

• success plans
  

• outcome reviews
  

• adoption summaries
  

• recommendation reports
  

You will surface:

• referral opportunities
  

• expansion opportunities
  

• reorder opportunities
  

• training opportunities
  

We expect Customer Success professionals to be AI-enabled.

You should be excited to use AI for:

• meeting preparation
  

• customer research
  

• account summaries
  

• action plans
  

• meeting notes
  

• follow-up generation
  

What Success Looks Like In Your First 90 Days

• Customer portfolio assigned
  

• CRM maintained consistently
  

• Discovery framework mastered
  

• Outcome reviews completed
  

• Expansion opportunities identified
  

• AI workflows incorporated into daily work
  

• enjoy helping customers
  

• ask thoughtful questions
  

• communicate clearly
  

• learn quickly
  

• use AI tools regularly
  

• are organized
  

• enjoy solving problems
  

• Strong communication and relationship-building skills
  
• Proactive mindset with strong follow-up discipline
  
• Ability to analyze problems and recommend practical solutions
  
• Curiosity about technology and business operations
  
• Strong organizational skills and ability to manage multiple accounts
  
• Comfortable engaging with customers through calls, meetings, and presentations
  

Previous experience in Customer Success is not required. We value strong communication skills, curiosity, and willingness to learn.

Applicants with degrees in the following fields are encouraged to apply:

• Engineering
  
• Computer Science
  
• Business