About EROAD
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
We’re looking for a Micro Customer Success Manager to support a portfolio of small business customers, ensuring they get real value from our products and services.
About the Role
In this role you you’ll manage a portfolio of customers within the <$40k ARR segment, supporting onboarding, engagement, and long-term customer value.
You'll also drive retention through renewals, upgrades, and add-on sales and deliver proactive, scalable customer support.
In this role you will:
Manage a portfolio of small business customers to drive satisfaction and retention
Guide customers on the best EROAD products based on their needs
Support onboarding through training and resources
Process upgrades, renewals, and add-ons accurately
Respond to customer queries within SLA and resolve issues end-to-end
Maintain accurate CRM records of customer interactions
Ensure follow-up and closed feedback loops
Identify and support process improvements
Collaborate with the wider Customer Success team
What you’ll bring
To be successful in this role, you need to be passionate about delivering outstanding service and thrive in a collaborative team environment.
2+ years experience in a customer-facing or support role
Able to manage multiple priorities in a fast-paced environment
Strong communication skills with a customer-first mindset
Highly organised and detail-oriented
Adaptable, curious, and eager to learn
Experience with CRM or SaaS products (desirable)
Why you’ll love working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.
Skills Required
- 2+ years experience in a customer-facing or support role
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills with a customer-first mindset
- Highly organised and detail-oriented
- Adaptable, curious, and eager to learn
- Experience with CRM or SaaS products
What We Do
EROAD develops technology solutions (products and services) that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
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