The Role
Own post-sales customer onboarding, implementation coordination, platform adoption, and hypercare for B2B SaaS accounts. Coordinate Sales, Solutioning, Product, and Support teams through go-live, deliver role-based enablement sessions, resolve early issues, build customer relationships, capture feedback, and help customers realize value from the platform. The role supports multiple projects while developing toward full customer success ownership.
Summary Generated by Built In
At Shipthis, we’re on a mission to modernize the global freight forwarding industry. Our platform helps freight forwarders digitize operations, improve execution efficiency, and deliver exceptional customer experiences across pricing, operations, finance, and customer engagement.
We’re the perfect size for every team member to make a real impact—your ideas can shape workflows, your ownership can move the needle, and your work will help redefine how global logistics operates.
Learn more at www.shipthis.co
Role Overview:
We’re looking for a Customer Success Associate who thrives in post-sales execution, structured onboarding, and customer adoption.
In this role, you will support and own customer accounts post-sale, working closely with Solutioning, Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.
This role is ideal for someone who enjoys hands-on execution, customer interaction, and learning how complex operational ERPs are delivered, while developing into a full ownership Customer Success role over time.
Key Responsibilities:
- Post-Sales Coordination: Support smooth handover from Sales and coordinate internal teams to deliver successful customer onboarding and go-live.
- Implementation Oversight: Act as the central point of coordination between Solutioning, Product, and Support teams to ensure timely and effective implementations.
- Client Onboarding & Enablement: Support role-based onboarding and show-and-tell sessions to help customers understand and use the platform effectively.
- Product Adoption & Early Value: Drive early adoption by encouraging active usage and helping customers realize value soon after go-live.
- Hypercare Ownership: Serve as the primary point of contact during the post-go-live Hypercare phase, ensuring quick issue resolution and stability.
- Relationship Management & Feedback: Build strong client relationships, capture feedback, and collaborate cross-functionally to continuously improve the customer experience.
Desired qualifications include:
- 2–3 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles.
- Strong communication and Project Management skills, and comfort working with customers.
- Organized, detail-oriented, and comfortable managing multiple Projects.
- Exposure to CRM tools, ticketing systems, or CS platforms is a plus.
- Ability to understand operational workflows, Willingness to learn logistics, freight forwarding, and operations-heavy SaaS.
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS:
- Job Role: Customer Success Executive
- Location: Bangalore
- Job Type: Full-time, Permanent
- Experience: 2- 3 Years
- Industry Type: SaaS/ Software Product
- Functional Area: Customer Success Management
Skills Required
- 2-3 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles
- Strong communication skills
- Project management skills
- Comfort working directly with customers
- Organized and detail-oriented approach
- Ability to manage multiple projects
- Ability to understand operational workflows
- Willingness to learn logistics, freight forwarding, and operations-heavy SaaS
- Exposure to CRM tools, ticketing systems, or customer success platforms
- Immediate joining availability
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The Company
What We Do
Shipthis develops an AI-native, cloud-based freight-forwarding platform for freight forwarders, NVOCCs, customs brokers, logistics companies, and 3PLs. Its unified system replaces legacy tools by connecting shipment operations, accounting, compliance, analytics, customer portals, and carrier or banking integrations. The platform automates workflows such as rate requests, booking confirmations, document intake, tracking, and customer communications to help global-trade businesses improve efficiency and visibility.
