A Better opportunity:
The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality.
Responsibilities will include the following:
· Build and maintain strong relationships with customers, serving as their primary point of contact
· Understand customers' needs and goals, and provide personalized solutions and recommendations
· Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
· Provide accurate, valid and complete information to clients using our CRM system
· Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.
· Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued
About you
· Passion for delivering exceptional customer service
· Bachelor's degree in business, marketing, real estate, or a related field
· 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).
· Excellent communication and interpersonal skills.
· Strong problem-solving abilities and attention to detail
· Ability to multitask and prioritize tasks effectively
· Proficiency in CRM software and Microsoft Office Suite
· Strong bias-to-action, practicality and effectiveness
Important to note -
· Candidates who can converse fluently in American accent will be preferred, as this role primarily relies on your ability to strike a good conversation with our US based clients. Prior experience in customer service roles focused on US-based customers will be an advantage.
· This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC.
· It's a work-from-home position with support for setup and a monthly WFH allowance.
What We Do
Founded in 2016, Better is a digital-first homeownership company whose services include mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable.
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We see the value in each person's perspective and recognize their talents, regardless of what the market says. We believe it's important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Why Work With Us
The Better mission is rooted in values that drive us.
We do what’s in the best interest of the consumer
We have growth mindsets, not fixed ones
We believe that success lies in execution, not credentials
We act like owners, not just employees
We work to find answers on our own, not wait for them to be given to us
We optimize for mission, not ego
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