The Role
Serve as primary client contact to onboard, train, and support users of Lightcast products. Build relationships, monitor usage, analyze client data to deliver insights, identify upsell opportunities, coordinate cross-functional support, and prepare performance reports to ensure client success and adoption.
Summary Generated by Built In
The Customer Success Associate plays a key role in driving client satisfaction and success with Lightcast’s products and services. This entry-level position focuses on building strong client relationships, supporting onboarding and engagement, delivering insights, and ensuring clients maximize the value of labor market data solutions. High performers have clear growth opportunities, including progression to Account Manager roles.
Major Responsibilities:
- Develop foundational knowledge of Lightcast products, client markets, use cases, tools, and customer success best practices.
- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their goals.
- Onboard new clients and guide them on product features, functionality, and best practices.
- Proactively engage clients to identify challenges, provide solutions, and ensure ongoing satisfaction and success.
- Monitor product usage and engagement to identify optimization, upsell, and cross-sell opportunities.
- Analyze client data to deliver actionable insights and recommendations.
- Coordinate and conduct training sessions, webinars, and workshops to improve client adoption and product understanding.
- Respond to client inquiries, troubleshoot issues, and provide timely resolutions.
- Collaborate with Sales, Support, and Product teams to ensure seamless service delivery and relay client feedback.
- Prepare and deliver performance reports demonstrating value and outcomes achieved.
Education and Experience:
- Bachelor’s degree preferred but not required.
- Previous experience in customer service, account management, or client-facing roles is beneficial but not required.
- Strong written and verbal communication skills.
- Customer-focused mindset with a proactive, solution-oriented approach.
- Strong organizational skills and attention to detail.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work.
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The Company
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
