Customer Success Architect

About The Job

Red Hat’s Technical Sales team seeks a highly energized and self-motivated technical expert to reduce the time to value and optimize customer outcomes, enabling customer adoption of Red Hat products and technologies. Leveraging an engagement-based delivery model, you will work with customers adopting Red Hat OpenShift running on-prem or cloud hyperscalers. You will assist customers with integrating Red Hat products in their enterprise IT environments, supporting the migration of application workloads, and collaborating across functions to identify and overcome technical and organizational blockers to adoption.

What You Will Do

• Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
• Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

What You Will Bring

• U.S. citizenship to fulfill government contract
• Ability to lead and deliver consultative type customer-facing engagements
• Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective
• Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
• Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
• Demonstrable presentation and facilitation skills
• Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers
• Willingness to travel within the region, visit customers and partners, attend conferences and other events
• Deep expertise in application migration and development in container platforms.
• Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices.
• Experience with Kubernetes and containers-based platforms such as OpenShift.

One or more of the following is a plus

• Experience with customer/tenant onboarding onto an Enterprise Platform-as-a-Service environment
• Experience with breaking down communication and culture barriers between Operation and Development teams
• Work with Backstage, Red Hat Developer Spaces, or similar common developer IDE deployments
• Experience with management, logging and observability products and solutions
• Knowledge of virtualization technologies for application deployment and operations like VMware vSphere, KVM, etc.
• Experience with programming languages such as Java, C#, Python, Go, or Ruby
• Experience with development technologies similar to Spring Boot, Node.js, JBoss EAP, JakartaEE, OpenJDK, and Quarkus
• Experience with enterprise application integration technologies similar to Fuse (Camel), API management (3Scale), and AMQ Streams (Kafka)
• Experience with on-premise and data center installations including compute, storage, networking
• Understanding of broader enterprise architecture requirements that will affect application platforms such as cyber security, compliance/policy, and the broader enterprise IT and applications landscape
• Experience or certification with any public cloud provider
• Any Red Hat certification
• U.S. DoD security clearance

#LI-REMOTE #LI-AL2

The salary range for this position is $122,350.00 - $201,990.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.