Role Overview
This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes.
Key Responsibilities
- Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
- Build and maintain effective relationships with client representatives.
- Own reporting activities, including report maintenance, business issue analysis, and solution integration.
- Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
- Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
- Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries.
- Monitor inquiry progress against agreed service levels and escalate issues where necessary.
- Build strong relationships with client support teams to ensure service levels are consistently met or exceeded.
- Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines.
Required Skills & Competencies
Technical Skills
- Microsoft Excel – Intermediate to Expert level
- Advanced formulas and functions
- Data manipulation and analysis
- Pivot Tables and reporting
- Power BI – Intermediate to Expert level
- Dashboard development
- Data visualization
- Data modelling and business reporting
- Microsoft PowerPoint – Intermediate to Expert level
- Client-ready presentations
- Storytelling and insight communication
- Visualization of business findings
- Microsoft Dynamics
- Client management and case tracking
- Understanding of CRM workflows
Professional Competencies
- Strong analytical and problem-solving skills
- Ability to interpret data and translate findings into actionable client recommendations
- Excellent stakeholder management and communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Customer-centric mindset with a focus on service excellence
- Ability to work collaboratively across cross-functional teams
- Strong attention to detail and quality control
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
Skills Required
- Advanced Microsoft Excel (formulas, pivot tables, data manipulation)
- Power BI (dashboard development, data visualization, data modeling)
- Microsoft PowerPoint (client-ready presentations, storytelling, visualization)
- Microsoft Dynamics (client management and case tracking, CRM workflows)
- Experience troubleshooting databases, software, and coding-related client inquiries
- Strong analytical and problem-solving skills with ability to translate data into recommendations
- Excellent stakeholder management and communication skills
- Ability to manage multiple priorities and maintain attention to detail
- Customer-centric mindset and focus on service excellence
- Experience collaborating across Operations, Technology, Data Science, and consulting teams
NielsenIQ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NielsenIQ and has not been reviewed or approved by NielsenIQ.
-
Parental & Family Support — Public materials highlight paid parental leave in the U.S., with additional paid disability time for birth parents. Parental leave is positioned as a standout element of the package.
-
Leave & Time Off Breadth — Unlimited or flexible PTO is referenced alongside paid holidays and sick leave, providing broad time-off options in many roles. Actual use can vary by team norms, but the formal breadth is notable.
-
Flexible Benefits — Work-from-home and hybrid arrangements are supported in many roles, with remote-friendly practices described across business lines. Flexibility is frequently positioned as a meaningful advantage.
NielsenIQ Insights
What We Do
NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.
Why Work With Us
We empower companies around the world to make bold decisions and transform their business with trusted data, solutions, and insights. Joining NielsenIQ means experiencing countless learning opportunities and gaining numerous pathways for growth.
Gallery
