Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?
If so, our Customer Success Advisor based at our Leeds Customer Contact Centre could be the perfect next step!
As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.
We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.
The Benefits of a Career with Rexel:
- Contributory Pension Scheme
- Life Assurance
- Bonuses: Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.
Key Accountabilities for a Customer Success Advisor with Rexel:
- Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
- Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
- Building and maintaining strong customer relationships.
- Stay within agreed SLAs to ensure the best customer journey possible.
- Building partnerships and working collaboratively with others to meet shared objectives.
- Providing web access and management for internal and external customers.
- Manage and maintain social media interactions, working with our internal marketing team.
- Manage partnership agreements and competition winners.
- Meeting commitments and ensuring timely delivery of services.
- Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:
COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments
CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions
ACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense Of urgency, high energy, and enthusiasm
CURIOUS: seeks new ways to grow and be challenged, using formal and informal learning channels
What we’re looking for…
Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets
Customer centric and a self-starter, you will enjoy developing the business through phone-based relationships, becoming the subject matter expert for your customers
A flexible approach and an ability to work under pressure whilst identifying business opportunities
Additional InformationAt Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.
By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.
Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Skills Required
- Communicate effectively across phone, email, Microsoft Teams, external portals, and web chat
- Build and maintain strong customer relationships and deliver customer-centric solutions
- Meet agreed SLAs and contribute to achieving sales targets
- Manage web access and social media interactions, working with internal marketing
- Coordinate with internal teams such as supply chain, people services and finance
- Experience in a competitive customer-focused role comfortable with sales targets
- Ability to work under pressure, be flexible, proactive and a self-starter
What We Do
Rexel, worldwide expert in the professional multichannel distribution of electrical products and services for the energy world, addresses three main markets - residential, commercial, and industrial. The Group supports its customers to be at their best in running their business, by providing a broad range of sustainable and innovative products, services, and solutions in the field of technical supply, automation, and energy management. Rexel operates through a network of over 1,900 branches in 19 countries, with more than 27,000 employees. The Group’s sales were €19.2 billion in 2023. Over the past five years, Rexel has proven its ability to structurally outperform the growing and increasingly attractive electrical distribution market. The demand in green energy and energy efficiency has boosted the Group’s businesses. On February 11, 2021, Rexel presented its mid-term ambitions. The Group’s strategy relies on a growth, value-creation and ESG ambition approach, via several strategic initiatives: - Accelerating growth through “More Customers, More SKUs, More Digital” - Improving operational and financial performance, in particular through digital - A balanced capital allocation around return to shareholders and investment in future growth. As an example, Rexel seizes any external growth opportunity in order to strengthen its position in certain geographies such as the United States or to add adjacent skills. ESG targets for 2030: - A 35% reduction in CO2 emissions of its operations (scopes 1&2) compared to 2016 - A 45% reduction in CO2 emissions from the use of products sold (scope 3) compared to 2016. 2023 sales: €19.2 billion 19 countries 1,900 branches 27,000 employees
