Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?
If so, our Customer Success Advisor based at our Leeds Customer Contact Centre could be the perfect next step!
As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.
We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.
The Benefits of a Career with Rexel:
- Contributory Pension Scheme
- Life Assurance
- Bonuses: Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.
Key Accountabilities for a Customer Success Advisor with Rexel:
- Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
- Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
- Building and maintaining strong customer relationships.
- Stay within agreed SLAs to ensure the best customer journey possible.
- Building partnerships and working collaboratively with others to meet shared objectives.
- Providing web access and management for internal and external customers.
- Manage and maintain social media interactions, working with our internal marketing team.
- Manage partnership agreements and competition winners.
- Meeting commitments and ensuring timely delivery of services.
- Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:
COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments
CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions
ACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense Of urgency, high energy, and enthusiasm
CURIOUS: seeks new ways to grow and be challenged, using formal and informal learning channels
What we’re looking for…
Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets
Customer centric and a self-starter, you will enjoy developing the business through phone-based relationships, becoming the subject matter expert for your customers
A flexible approach and an ability to work under pressure whilst identifying business opportunities
Additional InformationAt Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.
By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.
Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Skills Required
- Experience in a competitive customer-focused role
- Proven ability to work toward and exceed sales targets
- Strong multi-channel communication (phone, email, Microsoft Teams, web chat)
- Ability to build and maintain strong customer relationships
- Self-starter with customer-centric mindset
- Ability to work under pressure and meet commitments
- Collaboration skills and ability to coordinate with internal teams
- Experience managing web access/portals and social media interactions
What We Do
Together, we’re delivering the power of a global brand Millions of US electrical customers trust the expertise, resources and relationships of Rexel Holdings USA. As the US presence of one of the world's largest electrical distributors, the Rexel Group, we apply our know-how, productivity tools and hands-on business-building initiatives to help our customers thrive. Always seeking better solutions Rexel USA is the home to many of the leading energy, communications and supply-chain brands in the US. We are continuously seeking new opportunities to add complementary brands to our company and further strengthen our value to customers and shareholders. Our Employees Make a Difference Rexel USA offers a wide range of career opportunities, from entry-level rotational programs to experienced electrical system design. Whether it's through designing alternative energy solutions, upgrading lighting in commercial or municipal buildings or finding new ways to optimize our customer's supply chain, our employees are making a difference in the world of energy solutions. To learn what categories of personal information we collect and the purpose of collection, please review our Applicant Privacy Notice at https://bit.ly/36PslzT
.png)
