Responsibilities
- Support the development and execution of customer success plans aligned with customers’ business priorities and desired outcomes.
- Help customers adopt and realise value from Microsoft cloud, AI and digital solutions.
- Build an understanding of customer environments, transformation objectives, priorities and challenges.
- Collaborate with Customer Success Account Managers, account teams, technical specialists and partners to coordinate customer activities and follow-up actions.
- Monitor customer solution health and help identify adoption opportunities, risks, blockers and recommended next steps.
- Contribute to customer meetings, success reviews, adoption discussions and transformation initiatives.
- Gather customer insights and feedback and communicate relevant information to internal stakeholders.
- Develop trusted customer relationships while working under the guidance of experienced Customer Success professionals.
Qualifications
Required/Minimum Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering or a related field, or equivalent experience.
- Up to two years of relevant experience in customer success, programme management, project management, consulting, technology delivery, analytics, operations or another customer-facing environment.
- Demonstrated interest in cloud technology, artificial intelligence, digital transformation and customer success.
- Proficiency in English.
- Ability to collaborate effectively across teams and work with a diverse range of stakeholders.
- Ability to manage priorities, follow through on commitments and contribute within a team environment.
- Internship, academic project or professional experience in technology, consulting, customer success, project management, business operations or a related area.
- Foundational understanding of cloud computing, AI, cybersecurity or enterprise technology.
- Exposure to Microsoft Azure, Microsoft 365, Dynamics 365, Microsoft Security, Copilot or other business technology solutions.
- Analytical, organisational and problem-solving skills.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience
- Up to two years of relevant experience in customer success, program management, project management, consulting, technology delivery, analytics, operations, or another customer-facing environment
- Demonstrated interest in cloud technology, artificial intelligence, digital transformation, and customer success
- Proficiency in English
- Ability to collaborate effectively across teams and work with diverse stakeholders
- Ability to manage priorities, follow through on commitments, and contribute within a team environment
- Internship, academic project, or professional experience in technology, consulting, customer success, project management, business operations, or a related area
- Foundational understanding of cloud computing, artificial intelligence, cybersecurity, or enterprise technology
- Exposure to Microsoft Azure, Microsoft 365, Dynamics 365, Microsoft Security, Copilot, or other business technology solutions
- Analytical, organizational, and problem-solving skills
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
-
Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
-
Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
-
Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
