The Role
Manage customer relationships and guide SMB customers through secure adoption of Microsoft Azure and Microsoft Security solutions. Lead onboarding, training, enablement, health monitoring, executive business reviews, strategic planning, optimization, and expansion opportunities. Advise stakeholders on Azure infrastructure, identity, networking, compliance, Zero Trust, and security best practices while coordinating with architecture, delivery, and support teams.
Summary Generated by Built In
Broad Role Description
Tata Tele NxtGen Solutions (TTNS) is 100% owned subsidiary of Tata tele Services, focused on providing Cloud & Platform solutions to Indian SMBs. Cloud infra-adoption in SMB is still at an early stage and customers don’t have good technical expertise in Cloud infra & AI.
As a Customer Success Manager – Azure & Security, you will be the key point of contact for customers adopting Microsoft Azure solutions. Your mission is to drive customer success by ensuring secure and effective adoption of TTBS offered services, managing customer relationships, and supporting long-term strategic cloud and security goals.
Its an Individual Contributor role.
Key Role Deliverables- Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.
- Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).
- Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.
- Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
- Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.
- Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
- Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.
- Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.
- B. Tech (Computer Science, Electronics etc.)
- 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure .
- Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features.
- Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.
- Experience with compliance frameworks (e.g., NIST, ISO 27001, ISO 20000, GDPR) and security best practices in the cloud.
- Ability to manage technical conversations with C-level stakeholders and IT teams.
- Strong project management, communication, and interpersonal skills.
- Certifications preferred:
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Security Engineer Associate
- Personal Attributes
- Self-learning mindset. Constantly keeping up to date on new solution areas in Azure.
- Understand customer needs, articulate value & and offer them solutions.
- Withstand pressure and contribute as a team player
- Target oriented
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- B.Tech degree in Computer Science, Electronics, or a related field
- 5-8+ years of experience in Customer Success, Technical Account Management, or Cloud Consulting focused on Azure
- Strong knowledge of Microsoft Azure, including IaaS, PaaS, networking, identity, and security features
- Familiarity with Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, and related security solutions
- Experience with NIST, ISO 27001, ISO 20000, GDPR, and cloud security best practices
- Ability to manage technical discussions with C-level stakeholders and IT teams
- Strong project management, communication, and interpersonal skills
- Microsoft Certified: Azure Solutions Architect Expert certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals certification
- Microsoft Certified: Azure Security Engineer Associate certification
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The Company
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
