Customer Solutions

Sorry, this job was removed at 08:13 p.m. (CST) on Monday, Jun 02, 2025
Elmhurst, IL
Hybrid
106K-119K Annually
eCommerce • Hardware • Information Technology • Logistics • Mobile • Software • App development
McMaster-Carr is a one-stop shop for the materials that keep plants running.
The Role
Customer Solutions Generalist
We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you're an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We're interested in your ability to think and find solutions for our customers.
You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.
Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.
Make an impact and grow your professional skillset through experiences like:
  • Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
  • Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
  • Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
  • Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

Cash Compensation
Total cash compensation typically ranges from $106,000 - $119,000, which includes annual cash profit sharing based on company profitability.
Be Rewarded
We are committed to comprehensive benefits to support employees and their dependents, such as:
  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry leading company-funded retirement accounts
  • Employee resource groups
  • Inclusive, all-gender benefits
  • First-time home buyer assistance
  • Paid parental leave for all new parents
  • Adoption and surrogacy assistance
  • Paid time off for vacation and personal time

Who We Are
McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world-class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
EOE/M//Vet/Disability/Sexual Orientation/Gender Identity
This position is not eligible for work authorization sponsorship by McMaster-Carr.

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The Company
HQ: Elmhurst, IL
0 Employees
Year Founded: 1901

What We Do

McMaster-Carr is an e-commerce company offering more than half a million products used to keep business in motion. With more than 300,000 daily visits to our website, customers from a variety of industries turn to us when they need to build, design, repair or maintain just about anything because we are the complete, one-stop source for industrial supplies.

Technology teams play a vital role in McMaster-Carr’s success. The software that drives our business is developed in-house by a growing team of versatile engineers. Whether the project is automating distribution operations, improving browsing features on our app or integrating a new data center to serve five national facilities, people flourish when they love to learn and pursue ambitious goals.

McMaster-Carr’s diverse business creates the opportunity to explore new technologies and develop expertise that is both broad and deep. Growth is supported by an inclusive culture of development seen in mentorship, reading groups, guilds and town halls that create community. They pursue career growth through learning and advancement in technical and project leadership.

Why Work With Us

Curious people thrive at McMaster-Carr. Engineers build technical knowledge through learning groups, book clubs, and one-on-one mentoring. Diverse projects offer experience with a wide range of technologies to encourage career-long learning. Great work is celebrated in an inclusive workplace dedicated to equity, growth and employee well-being.

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McMaster-Carr Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Lead Software Engineers and other technology roles benefit from a mix of onsite collaboration with teams and remote work. Other roles may be fully onsite depending on responsibilities.

Typical time on-site: 3 days a week
HQElmhurst, IL
McMaster-Carr is in a thriving suburb with easy access to city living via public transportation and highways. The local community offers a vibrant downtown full of restaurants and pubs, parks, historic homes, art museums and a university.

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