Customer Solutions Specialist

Reposted 8 Hours Ago
Be an Early Applicant
Worcester, MA
In-Office
Mid level
Other • Automation • Manufacturing
The Role
As a Customer Solutions Specialist, you will establish a new department, engage with clients, promote upgrades, coordinate proposals, and track campaigns.
Summary Generated by Built In

Working at Freudenberg: We will wow your world!

Responsibilities:

  • Shape: Shape a brand-new department, creating processes, systems, and procedures that drive efficiency and growth.

  • Engage: Act as the main point of contact for existing clients, building trust and strong relationships.

  • Identify & Promote: Spot opportunities for upgrades and enhancements, and champion Aquabio’s proactive sales approach to maximise value-added solutions.

  • Coordinate: Prepare accurate quotations and proposals, collaborating with internal teams for pricing and resources.

  • Track: Monitor campaigns, follow up on quotations, and maintain a clear, organised sales pipeline.

Qualifications:

  • Experience: Proven background in after-sales, technical sales, or project support.

  • Drive: Strong customer focus combined with a proactive sales mindset.

  • Confidence: Ability to handle technical enquiries and prepare accurate quotations.

  • Organisation: Skilled at managing multiple campaigns and deadlines.

  • Communication: Excellent interpersonal skills to build trust and long-term relationships.

  • Commercial: Attention to detail and ability to negotiate with suppliers and subcontractors.

  • Tech-Savvy: Comfortable with MS Office, Sage, and new technologies.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Aquabio Ltd.

Top Skills

MS Office
Sage
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The Company
HQ: Weinheim
17,448 Employees

What We Do

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.

Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.

In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion.


Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.​

Visit and follow us at

www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup
www.facebook.com/freudenberggroup


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