Customer Solutions Specialist

At GoFleet | Zenduit, we're transforming how businesses manage fleets, assets, and operations through AI-powered telematics and IoT solutions. Our customers depend on accurate, real-time data to run mission-critical operations, and our Customer Solutions team plays a vital role in ensuring that experience.

We're looking for builders—not ticket closers.

If you're naturally curious, enjoy solving complex technical problems, leverage AI to work smarter, and love improving systems instead of repeating manual work, we'd love to meet you.

As a Customer Solutions Specialist, you'll be the bridge between technology and customer success.

This isn't a traditional customer support role where success is measured by how many tickets you close. Instead, you'll investigate technical issues, analyze data, identify root causes, build scalable solutions, and create better experiences for customers.

You'll work closely with Customer Success, Product, Engineering, and Operations while becoming an expert in telematics, IoT, fleet data, and AI-powered workflows.

Our goal is simple:

Solve the problem once. Build the solution so it never happens again.

• Investigate complex customer issues using telemetry, GPS, IoT and application data
  
• Diagnose root causes instead of treating symptoms
  
• Reduce repeat issues through systematic problem solving
  
• Collaborate with Product and Engineering on platform improvements
  

• Deliver exceptional customer experiences through clear technical communication
  
• Translate complex findings into simple, customer-friendly explanations
  
• Conduct discovery conversations that uncover the real business problem
  
• Identify customer risks and opportunities proactively
  

• Design repeatable processes that eliminate recurring issues
  
• Build internal playbooks and troubleshooting frameworks
  
• Improve operational workflows across Customer Success
  
• Think beyond individual tickets to improve the overall customer journey
  

• Use AI tools to improve productivity and decision making
  
• Build lightweight automations, reports, dashboards, or internal tools
  
• Continuously optimize manual workflows using AI and no-code/low-code platforms
  
• Apply responsible human oversight to AI-generated outputs
  

• Reconcile customer, device, and operational data
  
• Investigate discrepancies across multiple systems
  
• Identify trends, anomalies, and opportunities for improvement
  
• Support data-driven decision making across teams
  

• Thinks like a builder rather than simply an operator
  
• Loves solving challenging problems
  
• Uses first-principles and systems thinking
  
• Is naturally curious and asks "Why?" before jumping to conclusions
  
• Enjoys working with data to uncover insights
  
• Communicates technical concepts clearly to customers
  
• Takes ownership from problem identification through resolution
  
• Continuously looks for ways to improve processes
  
• Embraces AI as a productivity multiplier—not a shortcut
  

Within your first year, you'll:

• Reduce customer issue resolution times
  
• Increase first-contact resolution
  
• Build reusable tools or automations that improve team efficiency
  
• Eliminate recurring customer issues through systemic improvements
  
• Deliver exceptional customer experiences through technical expertise and clear communication
  
• Become a trusted advisor for both customers and internal teams
  

• 0–3+ years in Customer Success, Technical Support, Solutions Engineering, Operations, Data Analysis, or a similar role
  
• Strong analytical and troubleshooting skills
  
• Excellent written and verbal communication
  
• Experience working with SaaS platforms
  
• Comfortable interpreting technical or operational data
  
• Experience using AI tools such as ChatGPT, Claude, Gemini, Replit, Cursor, or similar to improve work
  
• Strong customer-first mindset
  

• Experience with telematics, IoT, GPS, fleet management, logistics, or transportation
  
• Knowledge of APIs and integrations
  
• SQL or basic scripting experience
  
• Experience with Zoho, Salesforce, HubSpot, or similar CRM platforms
  
• Experience building dashboards, automations, or internal tools
  
• Familiarity with no-code or low-code platforms
  

• Work on cutting-edge AI, IoT, and telematics technology
  
• Build solutions that have a real impact on customers
  
• Learn directly from Product, Engineering, and Customer Success leaders
  
• Develop technical, analytical, and customer consulting skills
  
• Grow into Customer Success, Solutions Engineering, Product, or Technical Consulting roles
  
• Join a fast-growing, AI-first organization where innovation is encouraged and ownership is rewarded
  

We hire people who demonstrate:

• Builder Mindset — You create solutions that prevent problems from recurring.
  
• Systems Thinking — You understand how technology, data, and processes work together.
  
• Customer Obsession — You advocate for the customer while balancing business outcomes.
  
• AI Fluency — You use AI responsibly to enhance productivity and innovation.
  
• Ownership — You take responsibility from problem identification through resolution.
  
• Continuous Learning — You're always improving yourself, your tools, and your processes.
  

If you're excited about solving meaningful customer problems, building scalable solutions, and shaping the future of AI-powered customer success, we'd love to hear from you.

At GoFleet | Zenduit, AI isn't a future initiative—it's part of how we work every day.

We encourage every team member to responsibly leverage AI tools such as ChatGPT, Claude, Gemini, Cursor, Copilot, Replit, and similar technologies to improve productivity, solve problems, automate repetitive tasks, and build better customer experiences.

We value candidates who can demonstrate how they've used AI to create meaningful outcomes—not just generate content. Whether it's building an automation, analyzing data, improving workflows, or accelerating decision-making, we believe AI is a force multiplier for curious, high-performing professionals.

We also believe in responsible AI. All AI-generated work that impacts customers, operations, or business decisions must be reviewed, validated, and supported by sound human judgment.

GoFleet | Zenduit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect, dignity, and fairness.

We welcome applications from individuals of all backgrounds, experiences, identities, and abilities. We believe that diverse perspectives lead to better ideas, stronger teams, and more innovative solutions for our customers.

Accommodation is available throughout the recruitment and selection process in accordance with applicable legislation. If you require accommodation at any stage of the hiring process, please let us know, and we'll work with you to meet your needs.