Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
Join us as an Inbound Customer Solutions Representative and experience the satisfaction of making a genuine difference for our customers every day.
We’re looking for people who care about delivering great outcomes just as much as we do. We have multiple opportunities available with a start date of the 17th of August, working from our newly refurbished office based in Adelaide CBD.
In this role, you’ll
Support customers over the phone with account and billing enquiries
Manage customer queries, complaints, and account changes
Identify and deliver on sales opportunities with both new and existing customers
Provide tailored solutions and recommend products and services that meet customer needs
Take payments and resolve issues with care and efficiency
More about the role
$69,012 base + 12% super (TFR $77,293.44) + discounts & benefits, quarterly bonuses of $500–$1,500
Permanent full-time role (37.5 hours per week), working on a rotating roster 7:30am – 6:30pm, Monday to Friday
Paid, onsite training to set you up for success and ongoing coaching and development to help grow your career
What’s in it for you
You’ll be part of a high-performing, supportive and energetic team who bring our values to life, collaborate closely, and celebrate success together while achieving team targets, KPIs, and sales outcomes.
Build your skills across customer service, problem solving, payments and sales, working in a fast-paced, people-focused environment where no two days are the same
Great perks & family benefits: Discounted energy, solar plans for you, your family and friends, plus 20 weeks paid parental leave with employer-paid super on unpaid leave
Health & wellbeing support: Access to wellbeing programs including Medibank partnerships, Fitness Passport and on-site health services (e.g. massage, skin checks)
Make a real impact by helping customers when it matters most
Note: You must have unlimited, full working rights in Australia to Apply
*Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Adelaide SA 5000Job Family Group
Call Centre - GroupSkills Required
- Unlimited, full working rights in Australia
- Ability to work onsite at Adelaide CBD
- Available to start on 3rd August
- Willingness to undergo Nationally Coordinated Criminal History Check and medical assessment if necessary
What We Do
At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations. Need to get in contact with us? https://www.agl.com.au/contact-us-social
