The Role
Are you an experienced Solutions Manager or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.
Trusted by global brands in over 50 countries and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.
We are seeking a highly driven and well-organized Solutions Manager to join our Customer Success team. This role reports to our Solutions Management Team Lead for EMEA. You will become the ‘go-to’ cross domain expert with the Oktopost product suite, with the aim to drive customer adoption and value through a consultative approach, and leverage this via highly tailored training and consultative sessions. You’ll be joining a relatively new team at Oktopost and will play a crucial role as we build and evolve this department to deliver exceptional customer value from the Oktopost product.
Responsibilities
- Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup.
- Become the ‘go-to’ expert for an assigned product area within Oktopost for all internal employees and all customers.
- Collaborate with account managers to drive product adoption and usage in line with customer goals.
- Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department.
- Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow.
- Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise.
- Participate as a product domain expert at Oktopost customer events.
- Follow and continually execute the Oktopost process for Solution Managers.
Requirements
- 2-5 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc.
- Proven experience in increasing product adoption through consultative methods and expert product knowledge.
- Experience in managing internal projects.
- Experience working with B2B SaaS products.
- Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies.
- Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement.
- Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support.
- Exceptional presentation, verbal, and written communication skills.
- Highly organized, with an ability to track your time and tasks to a high standard.
- Experience in project management is a plus.
- Knowledge of employee advocacy and/or the B2B Social Media environment is a plus.
- Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus.
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The Company
What We Do
Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business.
Our social media management, social listening, and employee advocacy solutions are built for B2B, allowing marketers to engage with customers and prospects on social media, get actionable insights, and prove social ROI. Integrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps marketers leverage social data to improve customer experience and drive revenue growth.
Trusted by thousands of B2B marketing professionals globally.
