KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
A Customer Solutions Specialist performs transactional, high-volume tasks and provides engineering documentation. The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes. This work is driven by quality and measured via service-level agreements.
He/she can develop a specialisation e.g. for layouts of standard products and minor local modifications, BIM modelling, conducting after-certification site surveys or becoming a key user for one of the IT tools used within CSE; such as a CAD, BIM or workflow tool.
What will you be doing?
Handles the standard order process from 0b to 2z; executes the standard layout approval process with internal stakeholders and with customers, orders standard materials (and creates POs) from Supply Line and validates the required local materials
Provides definitions for local materials PRs
Participates in pre-delivery reviews to identify deviations in material costs
Executes costing and pricing approval processes as needed
Executes contract technical validation reviews and approval processes
Executes change order processes (variations and addworks)
In high-volume units, executes other transactional processes, for example customer document approval processes (layouts, drawings etc.) and contract technical content review processes.
Provides quality assurance that the technical solution documents exist in the systems, like PDM
Provides quality assurance of lessons-learned documentation
Responsible for confirming SAP S-Plan Milestones 1b, 1c and 2 according to project plans
Notifies Project Managers and Project admins in case rescheduling is required for SAP S-plan milestones 1b, 1c or 2 in the project plan
Updates and maintains the quality of the CSE Case library
On-time document creation
On-time document updates
Customer satisfaction (sales transactional survey after orders are booked)
Error free deliveries – % of deliveries without engineering issues based on selected
Quality Feedback Cause Codes
Reduction in the amount of quality feedback and CAT 2 feedback issues
Customer building adaptations and local translations of layouts (2D, 3D, BIM)
Local codes, regulations and safety requirements compliance
Environmental regulations compliance
Are you the one?
Good understanding of documentation and workflow management
Good skills in real-time co-design tools and BIM
Preferability person with Elevator business background or equivalent talent and knowledge on construction / engineering business.
Proficiency in AutoCAD, Revit, and BIM software (BIM knowledge will be an advantage)
Performs transactional, high-volume tasks of CAD related activities.
Responsible for high-quality documentation and executing reviews and approval processes.
Ability to interpret customer tender requirement, architect drawing to match with our requirement.
Work is driven by quality and measured via service-level agreements lead time. Collaborating with project managers, engineers, and sales teams to deliver accurate design solutions.
What’s On Offer
• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Good understanding of documentation and workflow management
- Good skills in real-time co-design tools and BIM
- Proficiency in AutoCAD, Revit, and BIM software
- Elevator business background or equivalent construction/engineering knowledge
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
