Customer Solutions Enablement Manager

At Allego, we’re on a mission to redefine the future of modern revenue enablement. We are a rapidly growing SaaS technology company in the metro Boston area, with sustained double-digit growth every year in our 10+ year history. Our Allego Revenue Enablement Platform is AI-driven and seller-centric, with the power, agility, insight, and ease organizations need to drive better sales results in a hybrid world—all in a single app. We’ve been recognized by prominent analyst firms such as Gartner and Forrester as a market leader, with our platform approaching 1 million users in 65 countries across the globe. Our customers span one quarter of Dow Jones Industrial Average companies, 5 of the 15 largest U.S. banks, 5 of the 8 largest U.S. insurance companies, 4 of the 5 largest global medical device companies, 3 of the 5 largest global pharmaceutical companies, 6 of the 10 largest U.S. wealth management companies, 5 of the 5 largest global asset management companies, and many other global enterprises. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe, and Inc. Magazine have all named us as a top place to work.

As the Manager of Customer Solutions Enablement, you’ll play a pivotal role in ensuring our customer-facing teams are equipped to deliver consistent, scalable, high-impact customer experiences that help customers successfully launch, adopt, and expand the capabilities that matter most.

You’ll sit at the intersection of Customer Success, Product, Solutions Delivery, Sales Engineering, and Marketing, translating new features, technical capabilities, and go-to-market strategies into clear, actionable enablement that drives customer outcomes. Your work will directly influence how effectively our Customer Success Managers and Sales Engineers help customers implement, adopt, and grow with our platform.  

This role is both strategic and hands-on: you will collaborate closely with product and revenue team leadership and design and lead enablement programs to ensure our customer teams are equipped with the knowledge, tools, and workflows to drive adoption, retention, and customer value. 

• Design, build, and maintain core enablement programs for our post-sale and technical customer-facing roles within the revenue organization, including onboarding, continuous training, certifications, and role-specific learning paths.
• Work with Product Management and Product Marketing for GTM and feature enablement for our customer-facing teams, to develop positioning, messaging, assets, documentation and rollout plans that prioritize customer adoption. 
• Enablement aligned to the customer lifecycle and customer engagement process, supporting customer onboarding, implementation, adoption, expansion, and renewal motions with the right content and programs at the right time.
• CS-Sales alignment, helping to ensure shared messaging, consistent handoffs, and coordinated customer engagement
• Change management and reinforcement strategies to ensure new capabilities and approaches are not only launched, but adopted and consistently used in the field with customers.
• Serve as a feedback conduit between customer-facing teams and Product, ensuring customer learnings inform roadmap strategy, release planning, and customer readiness.
• Internal content and knowledge management in partnership with our Senior Content Manager, ensuring our teams have easy access to timely, accurate information
• Partner with CS, SE, and Product leadership to identify core team enablement needs, measure the effectiveness of enablement activities, and continuously optimize programs based on data and feedback

Requirements

• 4 - 7+ years in Customer Success, Enablement, Learning & Development, Revenue Enablement, Product Management, or related roles within a SaaS environment.
• Experience designing and delivering scalable enablement programs for customer-facing and technical post-sale teams.
• Excellent ability to translate complex product, technical, and process concepts into clear, practical, and compelling enablement materials.
• Experience supporting GTM launches, feature rollouts, and major capability introductions across cross-functional teams.
• Demonstrated collaboration skills across cross-functional teams.
• A solid understanding of customer lifecycle motions, including implementation, adoption, and expansion and a background in Customer Success operations.
• Strong project management capabilities with comfort operating in fast-paced, high-growth environments.
• A feedback-driven, data-informed mindset with comfort iterating programs based on real-world usage and results. 
• Understanding of the CSM role and associated challenges/opportunities along with a passion for helping teams succeed through enablement.
• Experience with enablement platforms (including Allego a plus).
• Exposure to enterprise SaaS customer lifecycle frameworks.

Our core values, better known as Allego’s Operating Principles, are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and with each other. Take a  look here!

Benefits

Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment:

• Medical/dental/vision
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with matching 
• Short & long term disability, AD&D, life insurance
• Allego Stock options

*This position is posted as hybrid, however remote candidates may be considered.*