Customer Solutions Director

Reposted 6 Days Ago
Be an Early Applicant
Toronto, ON, CAN
In-Office
163K-213K Annually
Expert/Leader
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
We are shaping the future of digital connectivity the world relies on.
The Role
Senior technical leader acting as Tier-1 Account CTO to define end-to-end network and technology strategy across Core, Cloud, RAN, OSS/BSS, and automation. Advise executives, shape 5G SA and AI-native solutions, govern solution integrity, partner on strategic deals, and build/coaching a bench of CSRs/SMEs to scale impact and drive commercial outcomes.
Summary Generated by Built In
Join our Team
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity
As Canada's 5G landscape accelerates, we're seeking a senior technology leader to work as a Tier1 Account CTO, shaping the end-to-end technical strategy and solution direction across Core, Cloud, RAN, OSS, BSS and Automation. You'll be a trusted advisor to executive stakeholders, galvanizing Ericsson's global organization to solve the customer most sophisticated challenges today and into the 5G SA and AI-native future. This role sits within MACS (Market Area Americas) CU (Customer Unit) Canada Sales Solutions, reports to CU Canada CTO, and partners closely with the KAM (Key Account Manager), domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business outcomes.
What you will do
  • Identify business opportunities and customer business needs through proactive consultative engagements
  • Influence Customer technology vision & strategy and drive Ericsson involvement in crafting customer visions, strategies & requirements
  • Be the voice of the Customer within Ericsson Business Area team to secure alignment required for customer's success
  • Own and define customer end-to-end long-term network evolution and technology strategy, focusing on 5G SA monetization, differentiated performance, automation, Orchestration, AI applications, analytics and cloud-native solutions
  • Shape densification and spectrum-to-experience strategy with Networks stakeholders; quantify trade-offs and business cases to guide smart CAPEX decisions.
  • Govern end-to-end solution integrity and risk management across BAs/domains; drive escalations on cross-portfolio gaps and ensure verification, interoperability, and deployability.
  • Partner with the KAM on strategic deals: lead solution options to close profitable, de-risked business.
  • Build and coach a high-performing bench of CSRs/SMEs; standardize playbooks, ways of working, and knowledge reuse to scale impact.

The skills you bring
  • Minimum 10+ years in technology, solutions, and/or product management within telecoms, spanning architecture and customer engagement.
  • Strong internal network across Ericsson solutions and technology experts (BAs, domains, CTO community) and a consistent record of effective cross-org leadership.
  • End-to-end knowledge of the Ericsson portfolio across Services and Products and how to apply it to real business value for CSPs.
  • In-depth grasp of current and future technology trends (e.g., Cloud-native Core, SMO/rApps, 5G Advanced, cybersecurity, AI...) and how they map to our strategic direction.
  • Advanced consultative selling skills across engagement models (product, services, managed services) and the ability to build customer-centric proposals and solutions.
  • Executive-level communication and influence with effective persuasion skills; advanced storytelling with data to guide decisions and secure alignment at pace.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto (Country/ City)
Job details: Domain Sales Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Toronto, ON $162,500-$213,150
Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Top Skills

5G Sa
AI
Ai-Native
Analytics
Automation
Bss
Cloud
Cloud-Native Core
Core
Cybersecurity
Orchestration
Oss
Ran
Rapps
Smo

What the Team is Saying

Vishal
Mayank
Granville
Sneha
Olga
Emily
Nicole
Sola
Aditi
Christoph
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The Company
HQ: Stockholm
88,000 Employees
Year Founded: 1876

What We Do

Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.

Why Work With Us

Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.

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Employees engage in a combination of remote and on-site work.

Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.

Typical time on-site: Flexible
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