Customer Solutions and Development Integration

Role Purpose

Customer Solutions and Development Integration will act as the bridge between customer demand and ESR’s origination capability, will lead the translation of customer capacity requirements into executable data-center development opportunities across ESR’s priority markets.

The role will connect ESR Data Centers’ customer and demand pipeline with ESR Group’s established land origination, development, investment, and in-country execution capabilities. Working closely with the commercial team, country businesses and the wider ESR development organization, the role will ensure that new opportunities are demand-informed, infrastructure-backed and capable of being delivered within the customer’s required market, location, capacity, power, delivery timing, technical configuration and expansion potential.

The role will translate these requirements into clear development briefs and establish a consistent regional framework for validating land, power, utility and development assumptions before material capital is committed.

The role will not establish a parallel regional development organization. Instead, it will enable ESR’s existing country and development teams to respond more effectively to data-center demand.

Key Roles and Responsibilities

• Work with Customer Development and Commercial Strategy and the broader commercial team to understand customer requirements and translate them into clear, actionable development briefs.
• Ensure customer requirements are sufficiently defined before ESR begins targeted site searches or commits meaningful development resources.
• Mobilize ESR’s country, development, land, investment and infrastructure teams around qualified customer opportunities.
• Develop customer-led origination strategies and determine the most appropriate site, development, ownership and delivery solution for each requirement.
• Identify opportunities across existing ESR assets, controlled land, new sites, customer-owned locations, joint ventures and phased campus developments.
• Partner with ESR’s country development teams to validate that power, transmission, utilities, fiber, water and enabling infrastructure can support the customer’s delivery requirements.

• Maintain a regional view of customer demand against ESR’s existing assets, controlled sites and origination pipeline.
• Provide ESR’s country teams with common customer briefs, site-selection criteria, infrastructure standards, technical requirements and diligence frameworks.
• Work with the commercial and investment teams to ensure that proposed development solutions are compatible with customer economics, commercial structures and ESR’s investment requirements.

Key Deliverables

• Translate priority customer requirements into clear, actionable development and origination briefs.
• Create a visible pipeline of demand-aligned, power-backed and investment-ready opportunities.
• Match customer demand with ESR’s existing assets, controlled sites and new origination opportunities.
• Improve the conversion of ESR’s land, development and infrastructure capabilities into executable data-center projects.
• Establish a consistent customer-to-development governance and stage-gate framework across the region.
• Improve capital discipline by linking development expenditure to credible customer demand and validated infrastructure pathways.
• Ensure customer requirements remain connected to site selection, investment approval, concept development and transition into execution.
• Build a repeatable customer-solution capability across ESR’s broader development platform without duplicating existing country or development functions.