The Role
Serves as the primary customer contact by responding to inquiries, preparing quotations, entering and updating orders, verifying pricing and availability, providing product and technical information, checking inventory, processing returns and credit requests, documenting interactions, and resolving issues collaboratively. The role requires strong communication, analytical, problem-solving, customer service, and relationship-building skills, along with proficiency in Microsoft Word, Excel, and Outlook.
Summary Generated by Built In
Position Summary
We are seeking a friendly, professional, and customer-focused Customer Solution Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate customer quotations based on pricing, lead times, and product specifications.
- Enter customer orders into the ERP or order management system accurately and efficiently.
- Verify product pricing, availability, and delivery schedules.
- Provide Technical support and product information to customers.
- Perform stock and inventory checks to confirm product availability and communicate expected lead times.
- Resolve customer Inquiries in a timely and professional manner.
- Accurately document customer interactions and maintain customer records.
- Process RGA and credit request.
- Review and updated orders as needed.
- Provide product and technical information to customers.
- Collaborate with other departments for customer inquiry resolution.
- Meet or exceed customer satisfaction, response time, and performance goals.
We are looking for you to have:
- Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
- Experience with Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Positive team spirit.
- Entrepreneurial and customer focus.
- Learning agility.
- Drive for change and innovation.
- Ability to build relationships through collaboration.
Skills Required
- Associate's or bachelor's degree
- At least four years of previous experience
- Experience with Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Positive team spirit
- Customer-focused and entrepreneurial mindset
- Learning agility
- Drive for change and innovation
- Ability to build relationships through collaboration
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The Company
What We Do
AMMEGA is a global leader and holding company providing mission-critical industrial power transmission, lightweight process, and conveyor belting solutions, combining the strengths of its renowned brands.
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