Customer Solution Specialist
Location: Casablanca, Morocco
About the Role
We are looking for a Customer Solution Specialist to provide technical and layout support to our Sales and Delivery teams, helping develop and implement KONE products and solutions that meet customer requirements.
In this role, you will take ownership of CAD, layout and technical documentation, ensuring drawings and solution data are accurate, up to date and meet KONE’s quality and compliance requirements. You will work across both the Sales and Delivery processes, supporting projects from tender through to final documentation.
What you will do
- Provide technical and layout support to the Sales team to develop and sell KONE products and solutions.
- Take ownership of CAD and layout drawing activities, including 2D, 3D and BIM where applicable.
- Localise tender layouts, shop drawings and local material drawings to meet customer and local requirements.
- Perform technical feasibility checks and support the development of effective and cost-efficient solutions.
- Assist with design proposals and provide technical support to consultants.
- Respond to Requests for Information (RFIs) and document solution designs.
- Coordinate BIM solutions with Supply Line and provide the required technical information to Front Line teams.
- Prepare and maintain technical documentation, including approval documents, compliance documents, manuals and as-built drawings.
- Create final shop order drawings, M-drawings and E-Link documentation.
- Manage drawing revisions and ensure all changes are accurately incorporated.
- Support change order processes, including variations and additional works.
- Provide installation and builder drawings where required.
- Ensure proposed solutions comply with applicable codes, regulations and safety requirements.
- Participate in customer meetings where technical and layout-related discussions are required.
- Maintain high-quality, accurate and up-to-date solution documentation and contribute to the KONE CSE knowledge base.
What you bring
- 2–3 years of AutoCAD experience, preferably in a technical, engineering or design environment.
- Good understanding of technical drawings and layout processes.
- Experience with BIM and real-time co-design tools would be an advantage.
- Good understanding of technical documentation and workflow management.
- Understanding of quality management principles and processes.
- Basic knowledge of relevant technical norms and standards.
- Strong attention to detail and a commitment to delivering accurate, high-quality work.
- Good organisational and prioritisation skills, with the ability to manage multiple tasks and deadlines.
- Strong collaboration and communication skills.
- Good working knowledge of English.
- Good IT literacy; SAP experience would be an advantage.
What we are looking for
You are a detail-oriented and technically minded professional who enjoys working with drawings, documentation and engineering solutions. You are able to manage multiple priorities while maintaining a high standard of accuracy and quality.
You will work closely with Sales, Delivery, Supply Line and other stakeholders, so strong collaboration skills and the ability to communicate technical information clearly are essential.
Why join KONE?
At KONE, you will have the opportunity to work with innovative solutions that improve the flow of people in buildings and cities. You will collaborate with experienced teams across the business while developing your technical expertise in CAD, BIM, customer solutions and elevator technology.
If you are looking for an opportunity to use your technical and design skills in a dynamic, customer-focused environment, we would like to hear from you.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- 2-3 years of AutoCAD experience
- Good understanding of technical drawings and layout processes
- Experience with BIM and real-time co-design tools
- Good understanding of technical documentation and workflow management
- Understanding of quality management principles and processes
- Basic knowledge of relevant technical norms and standards
- Strong attention to detail and commitment to accurate, high-quality work
- Good organisational and prioritisation skills
- Strong collaboration and communication skills
- Good working knowledge of English
- SAP experience
- Ensure solutions comply with applicable codes, regulations and safety requirements
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
