Customer Solution Director

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Location: Toronto
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity:
We are looking for a RAN Solutions Manager to drive the evolution and adoption of Ericsson's high-performing 4G/5G (and future 6G) RAN portfolio with our customers. In this role, you will combine deep RAN domain expertise with customer-facing leadership to shape winning solutions across purpose-built RAN, Cloud RAN and Open RAN, including intelligent RAN automation and AI-driven capabilities.
You will be a key interface between customers, Customer Units/Market Areas, Product Management and R&D, translating customer needs and market insights into concrete solution roadmaps and value propositions that strengthen Ericsson's position and enable profitable growth.
What you will do:

• Own the RAN solution strategy for selected customers/markets, aligning customer requirements, network evolution plans and Ericsson portfolio capabilities (RAN, Cloud RAN, Open RAN, RAN automation, transport and core touchpoints).
• Lead end-to-end RAN solutioning in key opportunities (from 3-5 year network evolution roadmaps to specific RFx responses), ensuring technical soundness, competitiveness, TCO advantages and clear value argumentation.
• Drive customer engagements: run technical/commercial workshops, and solution deep-dives to position Ericsson as the preferred RAN partner.
• Shape proposals and business cases in close collaboration with Account, Commercial Management and Finance, ensuring RAN solutions meet performance, cost, energy efficiency and time-to-market targets.
• Champion Cloud RAN and Open RAN journeys with customers, including migration scenarios, reference architectures, ecosystem options and risk/benefit trade-offs.
• Interface with Product Management and R&D to feed back prioritized customer requirements, competitive insights and field learnings into the global portfolio and roadmap.
• Guide pre-sales and supporting solution teams (Solution Architects, Technical Sales, NDO/Optimization) to ensure consistency and quality across all RAN solution deliverables for your customers.
• Support trials, PoCs and benchmarks (drive solution design, success criteria, test scope and value demonstration) for new RAN capabilities (e.g. Massive MIMO, AI RAN, RAN automation, Cloud RAN).
• Monitor market and competitor developments in RAN (technology, architectures, commercial constructs) and turn insights into concrete actions for your CU/MA.

The skills you bring:

• University degree in Electrical/Telecommunications Engineering, Computer Science or equivalent; a postgraduate degree is a plus.
• 8+ years of experience in RAN / Radio / Mobile Networks, with at least 3-5 years in solution management, pre-sales, technical sales support or solution architecture roles.
• Proven track record of leading complex RAN solutions in customer engagements (e.g. network modernization, 5G roll-outs, Cloud RAN/Open RAN, RAN optimization or swap programs).
• Prior hands-on experience as a RAN Solution Architect in network performance optimization, integration, new product introduction (NPI) or R&D is preferred.
• Solid understanding of 4G/5G RAN architectures, 3GPP standards, Massive MIMO, spectrum strategies, RAN capacity/coverage dimensioning and KPI frameworks.
• Strong understanding of RAN hardware (radios, Massive MIMO, basebands/RAN compute, fronthaul, site solutions), including their performance, energy and TCO characteristics, and the ability to have detailed technical discussions about hardware options and trade-offs with both customers and Ericsson Product Development Units.
• Good knowledge of Cloud RAN, virtualization/cloud-native concepts, Open RAN (O-RAN interfaces A1/O1/O2, Open Fronthaul), and RAN automation / AI-driven features.
• Good understanding of network performance drivers and RAN software features, including scheduling, interference management, mobility, energy-saving features and advanced 5G/5G-Advanced capabilities, and how to apply them to meet customer KPIs.
• Good understanding of RAN security, robustness and resiliency, including secure configuration and management, protection against signaling/traffic storms and DoS, and high-availability design in multi-site and cloud/virtualized deployments.
• Ability to discuss end-to-end (RAN-Transport-Core-OSS/BSS) at solution level.
• Strong customer-facing presence and storytelling skills; able to translate complex technical topics into clear value for CTO, CXO and operational stakeholders.
• Experience building and defending TCO/ROI business cases and competitive value argumentation.
• Structured and analytical with the ability to prioritize and make fact-based decisions under time pressure.
• Demonstrated ability to lead cross-functional virtual teams across Sales, Service Delivery, Product Management and R&D.
• Comfortable working in global, multicultural environments and navigating multiple stakeholders.
• Familiarity with Lean & Agile ways of working and a continuous-improvement mindset.
• AI-Embedded expectation: You are comfortable using AI-powered tools and workflows (e.g. coding/authoring assistants, search and summarization copilots, analytics and modeling helpers) in your daily work, and you actively

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto (Country/ City)
Job details: Domain Sales Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Toronto: $162,500 - $ 213,000
Sales Incentive Plan : Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.