Customer Software Data Analyst

Posted 17 Hours Ago
Be an Early Applicant
Sydney, New South Wales
In-Office
Mid level
Healthtech • Pharmaceutical • Manufacturing
The Role
The role involves transforming operational data into insights, analyzing metrics, creating dashboards, and improving decision-making and process efficiency.
Summary Generated by Built In
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

About the Role
We are seeking a Data Analyst who can transform operational data into actionable insights. This role is critical in helping us understand what’s working, what’s not, and how we can improve. You will partner with business leaders to identify opportunities, influence decisions, and track the impact of initiatives.

What You’ll Do

  • Analyze internal operations metrics (e.g., on-time delivery, cycle time, backlog, cost-to-serve) to identify trends and root causes.
  • Translate business questions into clear analytical plans and actionable recommendations.
  • Design and build dashboards in Power BI to enable decision-making and track KPIs.
  • Partner with stakeholders to secure buy-in for improvement initiatives and monitor their success.
  • Maintain data quality and ensure consistent metric definitions across the organization.

What We’re Looking For

  • Strong analytical skills with experience in SQL, Power BI (or similar tools), and advanced Excel.
  • Demonstrated experience in building dashboards that drive action, not just reporting.
  • A passion for leveraging data to drive continuous improvement and solve complex problems.
  • Ability to move beyond reporting: diagnose issues, quantify impact, and recommend solutions.
  • Excellent communication and stakeholder management skills – able to tell a compelling story with data.

Nice-to-Have

  • Knowledge of programming languages such as (Python, R) and ERP/BI systems for data wrangling and statistical analysis.
  • Familiarity with manufacturing or customer operations processes.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

Top Skills

Excel
Power BI
Python
R
SQL
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The Company
England
4,464 Employees
Year Founded: 1981

What We Do

Hear now. And always

As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.

Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.

We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.

We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.

That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.

Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.

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