DFDS is looking for a Customer Services Specialistfor to strengthen our logistics operations and ensure excellent customer experience.
Be part of the movement – and play your part.
In This Role, You Will:
As a Customer Services Specialist at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.
Key Responsibilities
Monitor customer operations to ensure smooth processing of documents, transportation, and information flow
Track operational changes and communicate timely and accurate updates to both internal teams and customers
Monitor customer order volumes, take proactive actions, and provide feedback to management
Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.
What We’re Looking For
Bachelor’s degree
Minimum 2 years of experience in logistics operations or customer service
Strong skills in customer relationship management
Hands-on experience with at least one ERP program
Fluent in English (French or German is a plus)
Proficient in Excel and reporting techniques
Confident in delivering presentations and managing customer meetings
Analytical, strategic, and solution-oriented mindset
Strong communication and interpersonal skills; team player with a proactive attitude
Working at DFDS
Join the movement and grow with us.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Skills Required
- Bachelor's degree
- At least 2 years of experience in logistics operations or customer service
- Strong customer relationship management skills
- Hands-on experience with at least one ERP program
- Fluent English
- French or German language skills
- Proficiency in Excel and reporting techniques
- Confidence delivering presentations and managing customer meetings
- Analytical, strategic, and solution-oriented mindset
- Strong communication and interpersonal skills
- Team-oriented and proactive attitude
What We Do
DFDS Türkiye operates a transport network in and around Europe, moving goods via ferry, road, and rail. The company provides comprehensive transport and logistics solutions and also manages the movement of car and foot passengers on short sea and overnight ferry routes. Founded in 1866 and headquartered in Copenhagen, they are a major player in European logistics and shipping.
