Description
Join our Business Aviation Training Centre in Vienna (Schwechat) as a Customer Services Representative, where you'll be part of our global Business Aviation Training team.
We have recently opened our newest business aviation training centre in Vienna, Austria. Be part of a growing team supporting world-class training operations. CAE currently operates six state-of-the-art Full Flight Simulators in Vienna, including the Global 7500, Global 6000, Challenger 350, PC-24, Phenom 100, and Phenom 300. The 8,000-square-metre facility has capacity for future expansion and is purpose-built to deliver advanced pilot training in Central Europe.
The role we are offering you
The Customer Services Representative (CSR) is responsible for delivering an exceptional customer experience and supporting the daily operations of the Training Centre. As the first point of contact for customers and visitors, the CSR works closely with internal teams to ensure smooth operations and a high standard of service.
Key Responsibilities
- Welcome customers and visitors to the Training Centre, ensuring registration and security procedures are followed.
- Act as the primary point of contact for customers and visitors throughout their time at the Training Centre.
- Collaborate with internal departments to ensure customer service expectations are consistently met.
- Support the resolution of customer inquiries, issues, and complaints, ensuring appropriate follow-up.
- Perform administrative duties that support customers throughout the training process.
- Assist with customer surveys, including encouraging participation and supporting data collection and reporting.
- Manage stock levels and ordering of CAE-branded merchandise for the Training Centre.
- Support customer events and other Training Centre activities.
- Perform reception and front desk duties.
- Manage multiple priorities while maintaining a high level of customer service in a fast-paced operational environment.
- Carry out other duties as required.
Minimum Qualifications
- GCSE English and Maths (or equivalent).
- Proficiency in Microsoft Office applications, including Word and Excel.
- Excellent interpersonal and communication skills.
- Organized with a collaborative, team-oriented approach.
- Strong ability to multitask and manage competing priorities.
- High attention to detail and accuracy.
- Strong commitment to quality and customer satisfaction.
- Ability to adapt to changing priorities and operational requirements.
- Ability to maintain a customer-focused approach under pressure.
- Reliable, professional, and comfortable working onsite full-time.
- Availability to support early morning start times.
Preferred Qualifications
- German language skills.
- Previous experience in aviation and/or operational environments.
- Previous experience in front desk, hospitality, customer service, administration, or training centre environments.
- Experience within the aviation industry and/or flight simulation environment.
- Experience supporting customers in an international or multicultural environment.
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At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.
Data PrivacyPrivacy Statement | CAE
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Skills Required
- GCSE English and Maths or equivalent
- Proficiency in Microsoft Office applications, including Word and Excel
- Excellent interpersonal and communication skills
- Organized with a collaborative, team-oriented approach
- Ability to multitask and manage competing priorities
- High attention to detail and accuracy
- Strong commitment to quality and customer satisfaction
- Ability to adapt to changing priorities and operational requirements
- Ability to maintain a customer-focused approach under pressure
- Reliable, professional, and comfortable working onsite full-time
- Availability to support early morning start times
- German language skills
- Previous experience in aviation or operational environments
- Previous experience in front desk, hospitality, customer service, administration, or training centre environments
- Experience within the aviation industry or flight simulation environment
- Experience supporting customers in an international or multicultural environment
What We Do
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries
