Customer Services Advisor

Customer Services Advisor

Reference number: JR258240

Location: Nottingham

Working pattern: Full Time - (Flexible rota to include shifts scheduled between 8am and 8pm, 5 days a week between Monday and Sunday as required)

Contract Type: Permanent

Number of roles: 1

Salary: £26,500 per annum

We are looking for a Customer Services Advisor to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management team

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/3fpkd39a

What you’ll bring to the role
Provide cheerful reception service to all students and visitors 

• Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike 

• Embrace the ‘more than just a room’ philosophy of Kaplan Residences 

• Have a passion for customer care and a sensitivity to student's needs 

• Have experience in a customer-facing environment 

• Have experience working in an effective Health & Safety culture in line with legislation 

• Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems 

• Ability to offer flexibility in working hours 

• Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role 

Essential skills/ experience 

• Have experience in customer service, hospitality or student service provision, ideally accommodation 

• Be able to engage in team work 

• To be able to work on own initiative 

• Ability to prioritise workload and meet deadlines 

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. 

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 36 days annual leave including bank holidays*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 16 September 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information 

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support  

If you require support completing your application please email the Recruitment Team [email protected].

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.