Be an Early Applicant
Protective has helped people achieve protection and security in their lives for over 117 years.
The Role
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution.
Responsibilities:
- Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience.
- Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner.
- Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately.
- Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary.
- Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
- Provide accurate and up-to-date information about products, services, policies, and procedures.
- Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions.
- Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
- Recommend opportunities for improvement of our customer service processes and interactions.
- Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities.
Knowledge, Skills, & Abilities:
- Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
- Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
Requirements:
- Previous customer service experience in an inbound call center or similar environment is strongly preferred.
- Experience using various modern computer systems, software applications, and communication tools.
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
- High school diploma or equivalent; some college education preferred.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
- 2-3 Saturday shifts required per quarter with a corresponding day off during the week.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
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The Company
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
