- Communicate with international customers via WhatsApp, chat, email, and phone
- Provide personalized advice on size, fit, and style to enhance each customer’s journey
- Manage order-related questions, deliveries, and returns in a structured, accurate way
- Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates
- Represent Suitsupply with a professional, helpful tone - every time
- Experience in a customer-facing or support role, ideally in a fast-paced or digital environment
- Tech-comfortable: you're confident using customer service platforms or learning new tools quickly
- A strong communicator who writes clearly, listens actively, and adapts to customer tone
- Curious and have with a growth mindset - you take feedback and run with it
- Accountable and proactive - you take ownership and follow through with care
- Fluent in English; Dutch or French is a strong plus
- Able to work 5 days a week on-site
- Flexible availability including nights and weekends
- Take charge of every customer interaction. Lean on your team for coaching when you need it, but keep things moving by handling routine issues independently
- Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring
- Growth, we value your potential and will support your development and learning journey
- Be part of a high-performing team that pairs serious dedication with genuine camaraderie - supporting one another every step of the way
- 40% discount on all Suitsupply products
What We Do
Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
