F&W Distribution, LLC is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Taking orders over the phone, heavy data entry and provide support to Sales Representatives.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in Eagle - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Process orders received by inbound calls, faxes, e-mails and outside sales representatives
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Provide top-quality customer service in accordance with our Company’s customer service standards and policies and procedures.
- Document and update customer records based on interactions with customers and/or sales representatives
- Develop and maintain a knowledge base of the evolving products and services
- Physical: Ability to communicate effectively, ability to observe, ability to move, ability to adjusts, ability to perceive. Incumbents require sufficient physical ability to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; push, pull, lift, and/or carry light amounts of weight.
Requirements:
- 3 years experience
- Food Service Distribution Industry
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Bi-Lingual in Spanish
F&W Distribution, LLC has extensive experience providing service to every type of food service industry. F&W is, located in North Hollywood, has over 30 years of experience providing quality goods to clients large and small.
F&W Distribution , LLC competitive benefits will include, among others, the following: Medical/Dental/Vision/Life Insurance/401k Savings Plan/Holiday Pay/Vacation & Sick Hours
EEOC: Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, sex, gender ,pregnancy, mental or physical disability, medical condition, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws.
Job Type: Full-time
Starting Pay: $18.33/hr
Schedule- Monday through Friday from 7am - 3:45pm
What We Do
Our Goal is to provide our customers with the highest quality paper, food and janitorial products available.
Customers can rely on our sales professionals to provide extensive product knowledge to meet their packaging and foodservice needs.
For more than 80 years, The Individual Group has provided foodservice products to a variety of businesses throughout California and we are truly committed to helping our custoemrs consistently achieve their growth and profitability objectives.
Exceptional customer service, competitve pricing, and reliable deliveries make us the number one source of supply!
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