Customer Service Representative

| Madison, WI, USA | Remote
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Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

The Larson Customer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our retail customers.

As a Customer Service Representative, you will be answering pricing, delivery, and product questions for the stores that purchase our product. You will quote and enter orders, and resolve issues for our customers. In this fast-paced and supportive environment, you’ll be talking on the phone and using online tools as you assist store associates.

The ideal candidate will have at least 1 year of experience in a customer service role in an office or call center environment, be able to multi-task, have excellent communication skills (written and verbal), and be detail-oriented focused on accuracy.

Location: This position is designated remote within 90 miles from our Brookings, SD office location

  • Communicate directly with Larson customers by phone or email.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints in a friendly manner.
  • Provide pricing and delivery information.
  • Enter orders and process warranty claims with accuracy.
  • Communicate and coordinate with internal and external contacts.
  • Ensure high levels of customer satisfaction.
  • Maintain or exceed all departmental customer satisfaction and performance goals.
  • Complete other projects as assigned


  • High school diploma or GED
  • 1+ years of customer service experience
  • Computer skills including Microsoft Outlook and data entry
  • Excellent communication and interpersonal skills (verbal and written)
  • Attention to detail and accuracy
  • Ability to work in a fast-paced environment
  • Available some Saturdays (about 3-4 a year) and holidays.

Nice to Have

  • Experience in an office or call center environment
  • Some college

Additional Information

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: Plumbing, Doors and Security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

More Information on Fortune Brands Home & Security
Fortune Brands Home & Security operates in the Other industry. The company is located in Deerfield, IL. Fortune Brands Home & Security was founded in 2011. It has 5358 total employees. To see all 165 open jobs at Fortune Brands Home & Security, click here.
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