The Role
Provides remote customer support to clients and families through phone, email, and chat. Responsibilities include answering inquiries, assisting with scheduling and account updates, documenting interactions, resolving routine concerns, escalating complex issues, and protecting confidential information. The role requires strong communication, organization, attention to detail, basic computer skills, and the ability to work independently. Paid training and professional development are provided.
Summary Generated by Built In
Summary
Cedar Crest Home Care, LLC is seeking a dependable and customer-focused Customer Service Representative to support clients and families with inquiries, scheduling, and general assistance. The ideal candidate has strong communication skills, a positive attitude, and excellent attention to detail. This is a remote opportunity with paid training and opportunities for professional growth.
Responsibilities
- Respond to client and customer inquiries by phone, email, or chat.
- Provide accurate information and professional assistance.
- Assist with scheduling, requests, and account updates.
- Document customer interactions and maintain accurate records.
- Resolve routine concerns and escalate complex issues when needed.
- Protect confidential client and company information.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Basic computer and Microsoft Office skills.
- Excellent organization and attention to detail.
- Ability to work independently in a remote environment.
- Reliable internet connection.
- Previous customer service experience is preferred but not required.
Benefits
- $24.95 per hour
- Full-time remote work
- Paid training
- Flexible work environment
- Paid time off and holidays
- Professional development opportunities
- Career growth opportunities
Come Work With Us!
Join Cedar Crest Home Care, LLC and become part of a team committed to providing dependable support and positive experiences for the clients and families we serve.
Skills Required
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer skills
- Microsoft Office skills
- Excellent organization and attention to detail
- Ability to work independently in a remote environment
- Reliable internet connection
- Previous customer service experience
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The Company
