About Us:
AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.
About the Customer Service Representative Position
As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.
To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Customer Service Representative Responsibilities
- Maintain a professional and friendly attitude towards customers at all times
- Communicate with customers through various mediums, including in-person, phone, and web
- Build relationships with customers to ensure their satisfaction
- Provide prompt responses to customer inquiries and complaints, assisting to solve issues
- Maintain records of customer interactions, including sales, comments, and complaints
- Process orders and forms as needed
- Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
- [1+] years of Customer Service Representative experience
- High school diploma
- Proficient with computers
- Excellent communication skills
- Superb customer service, time-management, and multitasking skills
- Must be a team player
- Must have flexible availability
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.
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What We Do
Welcome to ADNET, a small business, recognized for customer-centric solutions. ADNET was founded in 1991 to provide information technology (IT) solutions to the science community at NASA. Building on that success, we expanded our core capabilities to Science and Engineering, IT, Education/Public Outreach, and Training/Professional Support Services. Our Federal customer base includes the Department of Transportation, Department of Labor, Department of the Interior, National Oceanic and Atmospheric Administration, and Army Corps of Engineers.
We are Astrophysicists and Earth Scientists, researching and exploring our world, and worlds beyond. We are Science Systems and Instrument Engineers, building and supporting the tools that ensure successful missions. We are Information Security leaders, protecting your infrastructure and intellectual capital. We are Software and Network Engineers, creating tailored IT solutions. We are Program Managers, developing sustainable solutions in dynamic environments. We are Financial and Business Analysts, ensuring efficiency and cost-effectiveness. We are Multimedia and Public Outreach innovators, developing and delivering your message through media vehicles that meet your needs.
We are reliable, flexible, and accountable. We are award-winners and career developers. We are a catalyst for change.
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